Head of Operations

2 days ago


Delhi, Delhi, India RoadCast Tech. Solutions Pvt. Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Exp Years | New Delhi, India

Key Responsibilities
  • Lead and mentor the customer support team.
  • Build and improve support processes for faster issue resolution.
  • Handle client escalations and ensure customer satisfaction.
  • Track and improve performance metrics like response time and CSAT.
  • Work with product and operations teams to resolve recurring issues.
  • Train team members on product knowledge and customer handling.
Requirements
  • Graduate in any discipline (MBA preferred).
  • 6+ years in customer support, with at least 3 years in a leadership role.
  • Strong communication, leadership, and problem-solving skills.
  • Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.
  • Industry experience in logistics, SaaS, or mobility is a plus.

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