Telecaller

5 days ago

Cochin, Kerala, India HD Zone Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Market leader in specialised home cinema integration, acoustic treatment, designing and complete turnkey construction. Whether you want to create a fantasy theatre or media room with a unique theme, or you'd prefer a traditional look, we at HD Zone can help you achieve it. We supply everything for your home theatre from loudspeakers to projectors, from Audio Video Receivers to Blu ray players.

The Role
You Will Be Responsible For

  • Developing and managing a portfolio of Key Accounts.
  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Coordinating pre-sales and post-sales follow up.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a B2C Sales or Customer Service role, ideally within the Electronics and Media & Entertainment industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are highly goal driven and work well in fast paced environments

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Leadership Role

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