Hiring for Customer Service

2 weeks ago

Navi Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Job Description Description

We are seeking a dedicated Customer Service Representative to join our team in India. This role is perfect for individuals who are passionate about providing excellent customer service and are eager to help clients with their inquiries and issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience.

Responsibilities
  • Provide exceptional customer service support to clients via phone, email, and chat.
  • Assist customers with inquiries, complaints, and technical issues in a timely manner.
  • Document all customer interactions and feedback in the CRM system.
  • Collaborate with team members to improve customer service processes and policies.
  • Identify and escalate priority issues to the appropriate team or management.
  • Stay updated on product knowledge and company policies to provide accurate information.
Skills and Qualifications
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and proficiency in MS Office Suite.
  • A positive attitude and a willingness to learn and adapt.

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