Hiring For BPO-Customer Service Executive

2 weeks ago

Navi Mumbai, Maharashtra, India V Soft Consulting Corporation Private Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Description

Responsibilities

  • Make outbound calls to existing / potential customers.
  • Address customer inquiries and provide information about Mutual Fund products or services.
  • Resolve customer issues or complaints in a professional and timely manner.
  • Upsell or cross-sell products or services to increase sales revenue.
  • Keep accurate records of all customer interactions and update the customer database.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Provide feedback to the customer service team regarding customer concerns or trends.
  • Adhere to company policies and procedures during customer interactions.

Qualifications

  • Any Graduate, with previous experience in customer service or sales roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to handle and resolve customer complaints effectively.
  • Ability to work well in a team and collaborate with colleagues.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Flexibility to work.

Skills

  • Excellent communication skills
  • Customer service orientation
  • Problem-solving skills

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