Officer

5 days ago

Cochin, Kerala, India Santamonica Tours and Travels Full time

Job Title: Visa Officer

Location:
Kochi, Trivandrum

Department:
Visa

Industry:
Travel and Tourism

Employment Type:
Full-Time

Job description:

We are seeking a highly skilled Visa Consultant with expertise in handling visa documentation for key destinations including the
UK, USA, Canada, Australia, and Schengen Countries.
The ideal candidate should have a strong background in both direct customer handling and documentation counseling, along with experience in submitting visa documentation.

Key Responsibilities:

  • Manage and process visa applications for multiple countries, ensuring accuracy and compliance with respective regulations.
  • Conduct thorough document checks and provide guidance to clients on required documentation for visa applications.
  • Liaise with embassy/consulate officials and external agencies to facilitate the visa process efficiently.
  • Handle inquiries from clients regarding visa procedures, requirements, and application status.
  • Maintain up-to-date knowledge of visa policies, immigration laws, and procedures for various countries.
  • Collaborate with internal teams to streamline visa processing workflows and enhance customer experience.
  • Prepare and maintain detailed records of visa applications, approvals, and rejections.
  • Assist in resolving visa-related issues and discrepancies as they arise.
  • Conduct training sessions for junior staff members on visa processing protocols and best practices.
  • Stay updated on industry trends, changes in visa regulations, and new visa application procedures.

Key Requirements:

  • Proven experience as a Visa Officer or in a similar role, with a focus on handling visa documentation for the
    UK, USA, Canada, Australia, and Schengen Countries.
  • In-depth knowledge of visa application processes, documentation requirements, and visa categories for various countries.
  • Strong communication skills, both written and verbal, for effective customer interaction and documentation counseling.
  • Excellent attention to detail and organizational skills to manage multiple visa applications simultaneously.
  • Ability to work independently and in a team, with a customer-centric approach to visa processing.
  • Familiarity with visa application systems and software for online submissions and tracking.
  • Bachelor's degree in a relevant field or equivalent work experience in visa processing and documentation.
  • Freshers with good communication skills are also welcome.

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid time off

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