Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager IITechnical Program Manager II

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

Position Overview:

The Service Operations Technical Program Manager II supports the Vice President in delivering initiatives aimed at transforming and enhancing operational tools, processes, and governance models. These projects will strengthen operational readiness, improve incident and change management, and advance automation of critical business applications. The role will work closely with the ITSM team in adoption of process and tool improvements across programs and products.

About the role:

Technical Program Managers at Mastercard interact with product managers, software development managers, developers, and senior leaders across partner teams in the organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, and analytical. You are expected to be detail-oriented, with a desire to learn technical products and possess excellent problem-solving skills. As a Technical Program Manager Analyst II at Mastercard, you are expected to perform the following general responsibilities:

• Drive the planning, execution, and delivery related to a known technology, product, or program with your assigned team(s) with little assistance

• Oversee the end-to-end delivery of strategic initiatives assigned to the team by reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

• Conduct ceremonies on initiatives that cut across products, teams or technologies

• Organize and accelerate activities across a team or multiple teams, aligning the focus and priorities in alignment with the larger program strategy

• Conduct meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team(s) to take to improve efficiency

• Identify and look for ways to improve, streamline, and/or eliminate excess processes within the team(s) you work with, as well as the larger program

• Collaborate with engineering managers to secure resources/people, scope efforts, set priorities and establish delivery milestones

• Drive the sequencing of the work so that execution can be optimized

• Identify blocking issues and manage their resolution, including managing dependencies across other teams or programs

• Manage communications from and to the team(s), and may be the first point of contact for the team

• Run effective meetings

• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations to both the team as well as engineering managers

• Maintain good working relationships with engineers, managers, and peers

Experience:

• A Bachelor's degree in Project Management, Engineering, Computer Science, or related discipline is preferred

• PMP and/or Agile (SAFe) certifications desired but not required.

• General knowledge or experience in IT operations and IT Service Management (ITSM) tools is preferred

• Experience leading initiatives that drive enterprise change through the deployment and adoption of process changes, tools, and technology.

• Proven ability to develop task plans, manage time effectively across multiple simultaneous project activities, and meet target deadlines

• Excellent communication skills (written and verbal), including presentation skills as well as the ability to clearly articulate process improvement solutions.

• Experience supporting senior level engagements, i.e., boards, committees and/or working groups.

• A collaborative mindset with the ability to work in team environment, but also self-motivated to produce results with minimal direction

• Ability to coordinate/communicate with engineers, technicians, and management to produce high-quality documentation

• Analytical, investigative, and problem-solving skills

• Proficiency in Microsoft Excel, Word, PowerPoint, Teams

• Experience with Tableau, Domo, or other comparable business intelligence tools a plus, but not required

Equal opportunities considerations
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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