Customer Relationship Officer

12 hours ago

Mahabubnagar Odisha Siliguri, India JSW PAINTS Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Result Areas (Key Performance Indicators):


• Sales Target Achievement


• Business Development


• Channel and Influencer Engagement


• Customer Service


• Network Management


• Commercial Transactions

About the Role:

  • Responsible for achievement of agreed sales target/ objectives for the defined location
  • In charge of all local marketing activities for the location
  • Responsible for all commercial transactions with the channel partners
  • Responsible for achieving all network related targets as assigned for the location (network expansion,

product placement etc.)

  • Responsible for business development, influencer and channel engagement and professional pricing co

ordination

  • Ensure that distributors/ contractors provide an appropriate service as per service level agreement
  • Network Management (Product Placement, range selling, etc.)
  • Provide information on competitors activities (promotions, price changes, new products, new dealer/store

opening, new initiatives, market issues etc.)

  • Ensure contractors/ dealers buy range of products as defined month on month and maintain product range

index

  • Sales Promotion Activities Execution and Customer Service:
  • Deliver high standards of customer service through regular visits, compliant resolution and commercial

reconciliations

  • Customer Relationship Management

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