Cloud Operation specialist

3 days ago

Noida, Uttar Pradesh, India Intelly Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Support Engineer, Cloud Tenant Management Operations, you play a crucial role in ensuring that products are delivered efficiently and meet client expectations.

Description: Technical Support:

Provide technical assistance and support for product-related issues, ensuring timely resolution and maintaining high customer satisfaction.

Troubleshooting: Diagnose and troubleshoot technical problems, including software, hardware, and network issues. Product Installation and

Configuration: Assist customers with the installation, configuration, and optimization of products.

Documentation: Create and maintain detailed documentation of support processes, issues, and resolutions.

Customer Training: Conduct training sessions for customers and internal teams to ensure effective product usage.

Feedback Loop: Work closely with product development teams to provide feedback on product performance and customer issues.

Performance Monitoring: Monitor product performance and proactively identify potential issues.

Compliance: Ensure all support activities comply with company policies and relevant regulations.

Responsibilities:

Accountable for provisioning the customer environments as per Company standards.

Ensure products are set up correctly and functioning as intended. Provide technical assistance and support for product-related issues.

Ensure timely resolution of customer issues to maintain high satisfaction levels.

Provide technical assistance and support for Implementation related issues.

Ensure timely resolution of customer issues to maintain high satisfaction levels.

Assist customers with the installation, configuration, and optimization of products.

Create and maintain detailed documentation of support processes, issues, and resolutions.

Ensure documentation is up-to-date and accessible to relevant stakeholders.

Work closely with product development teams to provide feedback on product performance and customer issues.

Suggest improvements based on customer feedback and support experiences.

Monitor product performance and proactively identify potential issues.

Implement monitoring tools and practices to ensure product reliability.

Ensure all support activities comply with company policies and relevant regulations.

Stay informed about industry standards and best practices.

Qualifications:

Preferred experience from Product organization.

BE/BTECH or equivalent with 3-5 years of experience managing infrastructure technologies based on Linux/windows & implementing or supporting enterprise software applications and hardware used in web environments (Kronos/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor preferred).

Hands-on experience in performance tuning and capacity planning.

Knowledge of public cloud (preferably GCP) and Linux environment.

PM Methodology certification is an advantage.

Advanced working knowledge of Excel, PowerPoint. Working experience of creating KPI reports, Power point presentations and status reports is a must.

Strong verbal, written and presentation is a must.

Detail-oriented and must have an aptitude for solving unstructured problems.

The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem.

Location: Noida Office. (Onsite Tue, Wed, Thurs) (Remote Mon & Fri)

Shift Timings –  06:00 AM – 3:00 PM IST

02:00 PM – 11:00 PM IST

10:00 PM – 7:00 AM IST, Rotational week off

  • Product Specialist with Oracle ERP Cloud

    2 weeks ago

    Noida, Uttar Pradesh, India HCL Technologies Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    SENIOR SPECIALIST Skill (Primary) Oracle (APPS)-Oracle Cloud Functional-Oracle ERP Cloud Location Noida Job Family Product / Domain Consulting Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud...

  • Cloud Architect

    2 weeks ago

    Noida, Uttar Pradesh, India Larsen & Toubro Infotech Ltd (LTI) Full time ₹ 8,33,333 - ₹ 25,00,000 per year

    AWS Cloud Architect Job Summary Seeking a Senior Specialist with 7 to 11 years of experience in AWS Cloud Architecture and Cloud Solution Architecture to design and implement scalable cloud solutions Job Description Design develop and implement AWS cloud architecture solutions tailored to business needs Collaborate with crossfunctional teams to...

  • Technical Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India iNextErp Solutions Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniNextErp Solutions is dedicated to delivering innovative and cutting-edge solutions to businesses across various industries. Specializing in IT consulting, custom software development, data analytics, cloud solutions, and ERP system integrations, iNextErp Solutions aims to streamline business operations. The company provides tailored...

  • Cloud Engineer

    2 days ago

    Noida, Uttar Pradesh, India Cyfuture Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Were Hiring | NSX-T Specialist L3 (1 Position) Location: Sector 81, NSEZ, Noida Mode: Work From Office | 247 Rotational Shifts Company: Cyfuture Are you a seasoned NSX-T professional ready to lead advanced network virtualization and software-defined networking projects?Join Cyfuture as an NSX-T L3 Engineer and take ownership of designing, deploying, and...

  • Social Media Specialist

    1 day ago

    Noida, Uttar Pradesh, India Techgropse || Next-Gen AI Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionTechGropse is a trusted partner in digital transformation, AI product engineering, and IT solutions, helping businesses achieve operational excellence. With over 10 years of experience, TechGropse has delivered 1000+ projects and served 15+ countries. Our end-to-end services, ranging from concept to launch, empower startups and enterprises...

  • Marketing Operations Specialist

    1 week ago

    Noida, Uttar Pradesh, India Taazaa Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Working at Taazaa involves engaging with cutting-edge technology and innovative software solutions in a collaborative environment. We emphasize on continuous professional growth, offering workshops and training. Our employees often interact with clients to tailor solutions to business needs, working on diverse projects across industries. We promote work-life...

  • Senior Cloud Operation Engineer

    1 day ago

    Noida, Uttar Pradesh, India Oracle Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionResponsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or...

  • Business Development Specialist

    2 days ago

    Noida, Uttar Pradesh, India Eastern Software Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Business Development Specialist(IT Sales/SaaS Sales/Cloud Sales/CRM Sales/ERP Sales/Oracle Sales/Software Sales/IT product Sales/BI Sales)Experience Required:2–8 YearsLocation:Lotus Business Park, Noida sector 127Work Mode : On siteInterview Mode : F-2-FHiPlease find below the job description Business Development Specialist.Website- We are...

  • Azure Cloud Devops Technical Project Lead

    5 days ago

    Noida, Uttar Pradesh, India Sopra Steria Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionAbout Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

  • Azure Cloud Devops Technical Project Lead

    5 days ago

    Noida, Uttar Pradesh, India Sopra Steria Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...