Service Relationship Manager

5 days ago

Bhubaneswar Guwahati Kolkata, India Indusind Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • Support in managing all Affluent Banking sales and service activities for the assigned location/s
  • Provide complete and comprehensive information to customers about Bank products, services and ensure best services are provided to them
  • Analyse and have thorough understanding of clients cash, capital and investment needs
  • Manage and improve the customer journey to create a superior customer experience
  • Ensure customer onboarding is seamless and monitor the performance of client accounts and suggest ways to improve returns.
  • Ensure appropriate control framework is in place and operations risk are properly managed within established regulatory guidelines set by the Bank.
  • Ensure branch / lobby meets the audit, compliance regulatory requirements.
  • Drive digital activation for clients
  • Collaborate with stakeholder, other departments and functions to provide best-in-class products and service offerings to the customer
  • Manage service delivery and transaction completion within stipulated TAT to prevent customer complaints
  • Cross-sell to eligible clients to improve product penetration
  • Ability to mentor and guide a team of Service Relationship Managers

Preferred candidate profile:

  • Excellent communication and interpersonal skills
  • Proven track record of driving par excellence customer service experience for HNI customers in Banking
  • Comfortable working in a fast paced and dynamic environment
  • Prior experience in managing a team is preferred

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