OPEX Specialist

1 week ago

Bengaluru, Karnataka, India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Summary : Minimum 6-8 years' experience in Operations / Operational Excellence  Proven work experience in Insurance Operations (must)  Has good understanding of operational metrics involved in Insurance processing  Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires  Experience in process documentation is a must  Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage  Analytical and goal oriented  Excellent stakeholder management skills  Work cohesively with the team and support as appropriate to achieve common goal
Purpose : 1. Implement OPEX Standards  Ability to create and implement standard operating procedures in line with the OPEX standards  Review the current procedures and standardize as per the OPEX requirements 2.MIS Reporting  Should have a strong foundation knowledge of excel  Ability to create and track reports around Average Handling Time, Efficiency and Utilization  Ability to create reports around payroll, budgeting and incentive coverage 3.Stakeholder Management  Ability to connect with different teams within SDU to implement the OPEX standardized procedures  Ensuring project delivery on time and tracking project deliverables closely

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