OPEX Specialist

1 week ago

Bengaluru, Karnataka, India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Minimum 6-8 years' experience in Operations / Operational Excellence
 Proven work experience in Insurance Operations (must)
 Has good understanding of operational metrics involved in Insurance processing
 Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires
 Experience in process documentation is a must
 Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage
 Analytical and goal oriented
 Excellent stakeholder management skills
 Work cohesively with the team and support as appropriate to achieve common goal
Implement OPEX Standards
 Ability to create and implement standard operating procedures in line with the OPEX standards
 Review the current procedures and standardize as per the OPEX requirements
 Oversee the progress to ensure the processes are on track
 Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards
MIS Reporting
 Should have a strong foundation knowledge of excel
 Ability to create and track reports around Average Handling Time,
Efficiency and Utilization
 Ability to create reports around payroll, budgeting and incentive
coverage
 Perform data analysis for generating reports on periodic basis
 Excellent time management skills with a proven ability to meet
deadlines.
 Strong logical and analytical skillsets
Stakeholder Management
 Ability to connect with different teams within SDU to implement the
OPEX standardized procedures
 Ensuring project delivery on time and tracking project deliverables
closely
 Support in the implementation of organization-wide projects driven by
OPEX
 Resolve any clarifications sought by SDU on operational dashboards or
compliance scores published

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