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Technical Support Executive – L1
2 weeks ago
Job Description
Job Description :
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Serve as the primary point of contact for clients seeking technical assistance via phone, email, or chat.
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Perform remote troubleshooting, diagnose, and resolve technical issues.
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Provide accurate information on IT products or services.
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Record events, problems, and resolutions in logs.
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Follow up with clients to ensure issues are resolved.
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Escalate unresolved issues to the next level of support personnel.