
Tech Support and Project Maintenance Executive
5 days ago
Key Responsibilities:
Technical Support & Issue Resolution:
- Act as the first point of contact for branch and franchisee teams for technical issues or queries.
- Analyze, troubleshoot, and provide timely resolutions or workarounds.
- Log and track all reported issues until closure.
- Escalate and follow up with internal Tech and Product teams for complex issues.
Project Maintenance & Coordination:
- Maintain daily logs of team activities, updates, and issue resolution status.
- Track and follow up on project milestones and deadlines with respective stakeholders.
- Coordinate with cross-functional teams to ensure timely delivery of assigned tasks.
- Store and maintain documentation, evidence, and reports in a structured and version-controlled manner.
- Provide regular status updates and highlight any delays or blockers to the management team.
Preferred Candidates:
- Proficient in using Excel, Google Workspace, ticketing tools, and basic project management software (e.g., JIRA, Trello, Asana).
- Ability to work independently and manage multiple tasks simultaneously.
- 1-2 years of experience working with financial or fintech companies.
- Exposure to project management and quality documentation practices.
- Familiarity with basic software development lifecycle (SDLC) and support workflows.
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