Process Excellence Manager – Invoice to Pay

1 day ago


Bengaluru, Karnataka, India UL Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Responsibilities

Key Responsibilities:

  • Performance Management & SLA Oversight
    • Monitor and manage service levels, KPIs, and operational metrics for third-party I2P activities.
    • Conduct/participate in regular reviews with vendors to track performance, identify issues, and drive corrective actions.
  • Contract & Compliance Management
    • Ensure outsourced I2P activities are compliant with company policies, SOX/internal controls, and audit requirements. Manage system accesses for the third party team members
    • Partner with internal control, audit, and procurement teams to ensure adherence to policy and risk frameworks.
  • Process Excellence & Continuous Improvement 
    • Drive initiatives committed in the contract for process harmonization, automation, and standardization in partnership with the third-party, GPOs, and Sub GPOs
    • Drive lean initiatives and ensure adoption of best practices 
  • Stakeholder Engagement
    • Act as the key interface between internal stakeholders (GPOs, Sub GPOs, finance, procurement, IT) and external vendors.
    • Proactively communicate service performance, escalations, and improvement plans.
  • Transition & Transformation Support
    • Support transition of new I2P activities to third-party vendors, ensuring proper documentation, training, and controls are in place.
    • Lead or support change management initiatives impacting third-party-delivered processes.
  • Risk & Issue Management
    • Maintain a risk/issue log for third-party services and lead resolution of operational issues or escalations.
    • Ensure business continuity plans are in place and tested for outsourced I2P activities.
Qualifications
  • Bachelor's degree in finance, Accounting, Business, or related field; MBA or professional certification (CPA) is a plus
  • 7+ years of experience in P2P/I2P operations, with at least 3 years managing third-party service providers or BPO relationships
  • Experience in shared services or GBS environment preferred
  • Strong understanding of I2P processes, controls, and automation levers (e.g., OCR, RPA, e-invoicing platforms)
  • Proven track record of vendor management, governance, and driving operational excellence

Skills & Competencies:

  • Strong analytical and problem-solving skills
  • Excellent communication, negotiation, and stakeholder management abilities
  • Vendor governance and performance management expertise
  • Knowledge of ERP systems (Oracle) and workflow tools
  • High level of integrity and attention to detail
  • Comfortable working in a matrixed, fast-paced global environment


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