Process Excellence Manager – Invoice to Pay
2 days ago
Key Responsibilities:
- Performance Management & SLA Oversight
- Monitor and manage service levels, KPIs, and operational metrics for third-party I2P activities.
- Conduct/participate in regular reviews with vendors to track performance, identify issues, and drive corrective actions.
- Contract & Compliance Management
- Ensure outsourced I2P activities are compliant with company policies, SOX/internal controls, and audit requirements. Manage system accesses for the third party team members
- Partner with internal control, audit, and procurement teams to ensure adherence to policy and risk frameworks.
- Process Excellence & Continuous Improvement
- Drive initiatives committed in the contract for process harmonization, automation, and standardization in partnership with the third-party, GPOs, and Sub GPOs
- Drive lean initiatives and ensure adoption of best practices
- Stakeholder Engagement
- Act as the key interface between internal stakeholders (GPOs, Sub GPOs, finance, procurement, IT) and external vendors.
- Proactively communicate service performance, escalations, and improvement plans.
- Transition & Transformation Support
- Support transition of new I2P activities to third-party vendors, ensuring proper documentation, training, and controls are in place.
- Lead or support change management initiatives impacting third-party-delivered processes.
- Risk & Issue Management
- Maintain a risk/issue log for third-party services and lead resolution of operational issues or escalations.
- Ensure business continuity plans are in place and tested for outsourced I2P activities.
- Bachelor's degree in finance, Accounting, Business, or related field; MBA or professional certification (CPA) is a plus
- 7+ years of experience in P2P/I2P operations, with at least 3 years managing third-party service providers or BPO relationships
- Experience in shared services or GBS environment preferred
- Strong understanding of I2P processes, controls, and automation levers (e.g., OCR, RPA, e-invoicing platforms)
- Proven track record of vendor management, governance, and driving operational excellence
Skills & Competencies:
- Strong analytical and problem-solving skills
- Excellent communication, negotiation, and stakeholder management abilities
- Vendor governance and performance management expertise
- Knowledge of ERP systems (Oracle) and workflow tools
- High level of integrity and attention to detail
- Comfortable working in a matrixed, fast-paced global environment
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