Smith+Nephew - Senior ServiceNow Developer - ITSM/ITOM/HRSD/CMDB Modules

This role involves to be responsible for development of ServiceNow applications/modules.

To have deep expertise with ServiceNow development standard processes including, scripting, and integration and will collaborate with multi-functional teams to deliver high-quality ServiceNow solutions aligned with business objectives.

If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further.

Let's craft the future together.

What will you be doing? :

- Be responsible for the design, development, and implementation of ServiceNow solutions including ITSM, ITOM, HRSD, SPM, Portal or other modules based on business needs.

- Good knowledge on ServiceNow applications and facilitate process automation using Flow Designer, Workflow, Script Includes, Business Rules, and UI Policies.

- Integrate ServiceNow with third-party tools using REST/SOAP APIs and MID Server configurations.

- Participate in requirement gathering, technical design, and code reviews, ensuring alignment to standard processes and platform governance.

- Develop and maintain ServiceNow Service Portal widgets, catalog items, and custom applications.

- Solve and resolve incidents, defects, and enhancement requests related to the platform.

- Collaborate with architects, business analysts, and project managers to translate business requirements into technical solutions.

- Stay ahead of with the ServiceNow platform and make recommendations for improvements and innovations.

- Mentor junior developers and provide technical guidance to the development team.

- An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their team and with business / functional leaders.

- Embraces Innovation and Change : Continuously looks for better ways to enhance our processes, services and products.

What will you need to be successful? :

Education : Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or related field.

Certification/Licenses :

- ServiceNow Certified System Administrator (CSA) is required.

- ServiceNow Certified Application Developer or Implementation Specialist certifications are a plus.

Operating Mode : Hybrid : Work from office : 2 days in a week.

Experience : Minimum 5+ years of hands-on experience developing on ServiceNow platform.

- Expertise in developing and configuring modules such as ITSM, ITOM, CMDB, Discovery, HRSD, etc.

- Strong proficiency in JavaScript, Glide API, HTML, CSS, and AngularJS (for Service Portal).

- Knowledge of Agile/Scrum methodologies and DevOps practices (ATF, CI/CD, Git).

- Experience with ServiceNow integrations (REST, SOAP, LDAP, SSO, SCCM, etc.

- Exposure to ServiceNow GRC/IRM, ESG, or ITOM Predictive AIOps is a plus.

- Validated ability to work with globally located, culturally diverse teams.

- Knowledge of consignment and loaner business processes is preferred.

- In-depth understanding of ACLs, roles, data policies, and platform security.

- Proficient in building collaborative teams, maintain calm, stay focus and instil that ability in others, and be effective communicators.

Other reasons why you will love it here :

- Your Future : Major Medical coverage + Policy exclusions and insurance non-medical limit.

- Educational Assistance.

- Work/Life Balance : Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.

- Your Wellbeing : Parents / Parents in Laws Insurance (Employer Contribution of 8,000/annually), Employee Assistance Program, Parental Leave.

- Flexibility : Hybrid Work Model (For most professional roles).

- Training : Hands-On, Team-Customized, Mentorship.

- Extra Perks : Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift.

- Night Shift Allowances.