Product Manager
20 hours ago
Job Title: Product Manager – Bharat e-Seva Kendra
Company:
SWAB Technologies Pvt. Ltd.
Location:
Pune, Maharashtra (On-site)
Project:
Bharat e-Seva Kendra – 44,000+ Digital Centers Mission
Experience:
2–5 Years (Product / Project / Operations-Tech / SaaS Coordination)
Employment Type:
Full-time
Joining:
Immediate
Salary, Compensation & Benefits
CTC Range (Updated):
₹3,60,000 – ₹4,20,000 per year
(based on experience, technical understanding & execution capability)
Additional Benefits
- Performance bonus (annual)
- Quarterly milestones incentive (performance-based)
- Yearly salary increment
- Health insurance (employee)
- Training & certification support
- Travel allowance for field visits
- Work laptop + required tools
- Paid leaves + festival leaves
About the Role
We are hiring a
Product Manager (Mid-Level)
for Bharat e-Seva Kendra who will work on requirement gathering, documentation, coordination with tech teams, release management, and ensuring smooth platform operations.
This is more of a
product execution + product operations role
, ideal for someone who understands systems, follows structured processes, and can manage product lifecycle end-to-end with limited supervision.
Key Responsibilities
1. Product Requirement & Documentation
- Gather requirements from directors, operations team, franchise partners, and end users
- Prepare PRDs, BRDs, user stories, acceptance criteria
- Create process flows and wireframes (basic UI understanding needed)
- Document changes and maintain structured records
2. Product Execution & Coordination
- Coordinate with developers on daily tasks
- Monitor progress, remove blockers, and ensure timely delivery
- Conduct UAT (Testing) before deployment
- Manage sprint schedules and track tasks
3. Platform Automation & Integrations
- Work on automation needs such as:
- Franchise booking system
- Payment gateway integration (Razorpay / Cashfree)
- Auto receipt generation
- Chatbot flows
- Document & onboarding automation
- Coordinate with CRM (TeleCRM) and WhatsApp API (WATI) integrations
4. Data Monitoring & User Insights
- Track franchise usage, onboarding status, and system adoption
- Identify patterns, issues, and areas to improve
- Prepare weekly reports and submit insights to management
5. Communication & Stakeholder Management
- Share release notes and updates
- Collect structured feedback from franchises
- Coordinate with operations & support teams
- Maintain clarity and transparency across all departments
6. Quality Control & Testing
- Create test cases
- Perform functional & regression testing
- Report bugs with complete documentation
- Ensure platform remains stable and error-free
Required Skills
- Basic to intermediate understanding of product systems
- Strong documentation & coordination skills
- Knowledge of CRM, APIs, tools (training will be given)
- Ability to manage timelines and follow structured processes
- Good communication, problem-solving & ownership mindset
Tools Knowledge (Good to Have / Trainable)
- Jira / Trello
- Figma / Wireframing tools
- TeleCRM
- WATI WhatsApp API
- Payment gateway dashboards
- Google Sheets / Reporting tools
- Postman (Basic API testing – optional)
Work Environment & Culture
- Fast-paced, mission-driven environment
- Work directly with Directors & senior team
- Opportunity to contribute to a large-scale rural digital transformation
- High ownership role with measured responsibilities
Career Growth Path
- Product Coordinator
- Associate Product Manager
- Product Manager
- Senior Product Manager / Product Lead (Performance-based growth)
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