Manager - Digital Operations

2 days ago

Pune, Maharashtra, India GE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

**Job Description Summary****

Responsible for leading a team that implements next generation solutions for how customers receive Digital Technology support.Company Overview:Site Overview:Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only Indias defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape Indias aerospace ecosystem.

Roles and Responsibilities

  • Lead a small team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
  • Drive improvements for options and content of self-help.
  • Identify innovations to improve support for end users.
  • Establish governance with global knowledge leaders.
  • Identify recurring issues and highlight to service owner; help find opportunities to reduce end user issues.
  • Identify opportunities to send tickets to the appropriate queue at creation.
  • Work globally to ensure consistency and acceptance for their respective region.
  • Collaborate with other teams to improve support tools.
  • Participate in budgeting process and manage IT Infrastructure related projects and investments.
  • Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
  • Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

The Ideal Candidate:

Strong candidate who can efficiently manage digital operations for large manufacturing organization ,foster innovation, and play a key role in the organization's overall success.

Education Qualification:

Bachelor's Degree in Computer Science/ IT / Electronic & Communication ( Technology, Engineering ) with advanced experience with minimum years of experience 6+ years.

Preferred Qualifications:

  • Knowledge of network architecture, servers, storage systems, and virtualization technologies.
  • Proficiency in security protocols, threat detection, risk management, and compliance standards to protect digital assets.
  • Experience with cloud platforms (such as AWS, Azure, Google Cloud), cloud architecture, and cloud services management.
  • Familiarity with enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and other enterprise applications.
  • Ability to diagnose and resolve technical issues, provide support, and ensure system reliability and performance.

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