Pega Decisioning Consultant

3 days ago

Bengaluru, Karnataka, India FindErnest Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Title: Pega Decisioning Consultant (PCDC)
Locations: Bangalore & Chennai

Job Description:

We are seeking a Pega Decisioning Consultant with hands-on experience in Pega Customer Decision Hub (CDH) to design and implement intelligent decisioning solutions. The ideal candidate will be responsible for building real-time decisioning strategies, next-best-action (NBA) frameworks, and customer engagement journeys leveraging Pega CDH capabilities.

Key Responsibilities:

  • Design, configure, and implement Pega CDH solutions to support customer engagement and personalization initiatives.

  • Develop and manage Next-Best-Action (NBA) and Next-Best-Offer (NBO) strategies.

  • Work with business teams to understand requirements and translate them into decisioning logic and strategies.

  • Configure decisioning components such as propositions, engagement policies, predictive models, and adaptive models.

  • Integrate Pega CDH with external data sources and channels (web, mobile, CRM, etc.).

  • Collaborate with architecture and development teams to ensure scalable and high-performance decisioning solutions.

  • Support unit testing, system integration testing, and production deployments.

  • Troubleshoot and optimize decisioning workflows and performance

Required Skills & Qualifications:
  • Proven experience in Pega Customer Decision Hub (CDH) development and configuration.
  • Certifications required: CSA, CSSA, CPDCCDH
  • Certification should be done before 2024
  • Pega CSSA Certification and Pega Decisioning Consultant(CDH)
  • Experience in Pega CDH 8.X or higher versions, NBAD framework
  • Strong understanding of Pega BPM tools, rule creation, and case management.
  • Expertise in system integration techniques and managing complex software configurations.
  • Solid problem-solving skills with a detail-oriented approach.
  • Experience working in Agile environments and familiarity with the full SDLC.
Preferred:
  • Pega certification or equivalent credentials in BPM solutions.
  • Experience integrating Pega applications with other enterprise systems and CRM platforms.
Benefits & Culture Highlights
  • Opportunity to work on transformative technologies in a collaborative, on-site environment.
  • Supportive culture that values continuous learning, professional growth, and innovation.
  • Competitive compensation and benefits with clear career progression paths.

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