Pega Lead
2 days ago
We're hiring for a
Pega CDH Lead
role with one of our leading US Healthcare client.
Location:
Bangalore / Hyderabad / Pune / Chennai
Experience:
10+ years (with minimum 4+ years in Pega CDH)
Role Type:
Full-time / Contractor
Key Responsibilities
- Lead end-to-end implementation and delivery of
Pega CDH solutions
. - Partner with business stakeholders to translate customer engagement strategies into technical designs.
- Provide technical leadership to development teams, ensuring adherence to
Pega best practices
. - Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable
real-time personalization and omni-channel orchestration
. - Ensure robust
governance, compliance, and performance tuning
of Pega CDH applications. - Mentor, coach, and upskill junior engineers and decisioning consultants.
- Drive
innovation and continuous improvement
in customer engagement capabilities using advanced Pega CDH features.
Required Skills & Experience
- Bachelor's/Master's degree
in Computer Science, Engineering, or related field. - 10+ years
of IT experience with at least
4+ years in Pega CDH
. - Strong expertise in:
- Pega CDH (Customer Decision Hub)
and Next-Best-Action design. - Decision Strategies, Adaptive Models, Predictive Analytics
. - NBA Designer, Customer Profile Designer, and Engagement Policy design.
- Omni-channel integration (Web, Mobile, Email, Contact Center).
- Proven experience leading
large-scale Pega CDH implementations
. - Strong knowledge of
Pega Platform (v8.x and above)
and Pega design principles. - Hands-on experience with
cloud deployment (GCP/AWS/Azure)
is a plus. - Pega certifications
such as
CSA, CSSA, PCDC, or Decisioning Consultant
strongly preferred.
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