Pega Lead
3 weeks ago
We’re hiring for a Pega CDH Lead role with one of our leading US Healthcare client.
Location: Bangalore / Hyderabad / Pune / Chennai
Experience: 10+ years (with minimum 4+ years in Pega CDH)
Role Type: Full-time / Contractor
Key Responsibilities
- Lead end-to-end implementation and delivery of Pega CDH solutions.
- Partner with business stakeholders to translate customer engagement strategies into technical designs.
- Provide technical leadership to development teams, ensuring adherence to Pega best practices.
- Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.
- Ensure robust governance, compliance, and performance tuning of Pega CDH applications.
- Mentor, coach, and upskill junior engineers and decisioning consultants.
- Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.
Required Skills & Experience
- Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.
- 10+ years of IT experience with at least 4+ years in Pega CDH.
- Strong expertise in:
- Pega CDH (Customer Decision Hub) and Next-Best-Action design.
- Decision Strategies, Adaptive Models, Predictive Analytics.
- NBA Designer, Customer Profile Designer, and Engagement Policy design.
- Omni-channel integration (Web, Mobile, Email, Contact Center).
- Proven experience leading large-scale Pega CDH implementations.
- Strong knowledge of Pega Platform (v8.x and above) and Pega design principles.
- Hands-on experience with cloud deployment (GCP/AWS/Azure) is a plus.
- Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred.
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