Application Specialist

3 days ago

Hyderabad, Telangana, India MS Agarwal Foundries Pvt Ltd Full time

We are looking for a
proactive and technically sound Application Support
Executive
/ Sr.
Executive to provide
end-to-end support for ERP and allied business applications
such as
Salesforce CRM, SAP SD, SAP SCM, Transport Management Systems, and other enterprise platforms
.

The incumbent will ensure smooth day-to-day business operations through timely issue resolution, change management, process optimization, and close coordination with functional users and IT teams.

The role demands a strong blend of
technical troubleshooting, functional understanding, and business process knowledge
across Sales, Distribution, Logistics, and Supply Chain Management domains.

· Proven experience in supporting and troubleshooting Salesforce CRM, SAP SD, SAP SCM, Transport Management Systems, or equivalent ERP modules.

· Good understanding of end-to-end Order-to-Cash (O2C) processes, including order creation, dispatch, delivery, invoicing, and credit management.

· Exposure to system interfaces and integrations between ERP, CRM, and logistics applications.

· Proficiency in incident and problem management tools (e.g., ServiceNow, Fresh service, or similar ITSM systems).

· Ability to analyze application logs, identify root causes, and collaborate with development or infrastructure teams for resolution.

· Understanding of master data management, pricing structures, inventory tracking, and customer order workflows.

· Experience in generating and maintaining reports, dashboards, and analytical insights from ERP/CRM systems.

Regards

HR Team

MSAF

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