IT Operation Manager

2 weeks ago


Pune, Maharashtra, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Key Responsibilities:
  • Member of Computers and Communication Division
  • Be the first point of contact of IT support and operations team for senior internal and external customers and other BEF members
  • Handle escalation level incident and service requests monitor availability and continuity of IT services
  • Coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction
  • Shall work with internal as well as external customers to maintain IT services continuity with prescribed SLAs and standards
  • Should be able to lead teams on Windows and networking front for customer accounts
  • Good in attending internal external and customer audits
Preferred Skills:

Technology->Universal Windows Platform->Universal Windows Platform



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