Key Account Manager

Function/Group:

India Sales

Experience:

8+Years

Location:

India

About Tally

The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs' growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of partners help us deliver unmatched customer experience in sales, support, and services globally.

With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.

Culture & Values

Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.

Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club

India Sales:

India Sales function within Tally focuses on driving high quality customer engagement at scale. We are enthusiastic and growth focused team who support in building great brand experiences for customers and partners. Our sales experts work closely with the Partner ecosystem to ensure consistent delivery of delightful customer experiences and collaborative associations across geography.

We are obsessed with the voice of our customers to fuel product innovation and profitable growth of our partners. You will get to coordinate with our partners by meeting new people and building a lasting relationship with the best tech sales team in the country.

• Build: a profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric
• Drive: consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience
• Empower, automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story
• Equip: Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing

What You Will Own

As a Key Account Manager (KAM) in the Business Development function, you have a multifaceted role that revolves around ensuring the success of your assigned Certified Partners (CPs) within your territory.

Experience You Should Bring

• Experience in direct customer engagement and proactive lead generation techniques.
• Strong negotiation skills, with ability to follow-through on proposals.
• Ability to manage large partners inclined towards Large, Mid-size & Government business.
• Understands technology and experiences in technical sales.
• Good verbal and written communication skills. Should be a good listener, a presenter, and a people-person.

What You Will Be Doing

• Assist partners in creating an efficient organization and business structure. Work with them to create their business plans and set KRAs for their sales, services, and marketing resources.
• Plan, track and review the performance of the partner organization at regular interval and suggest improvements for better results. Mentor the partner employees and lead by example.
• Help Partners in implementing CRM effectively for recording Customer/Prospect engagements, Customer profiling and segmentation.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or training.
• Plan and facilitate training of the partner employees and develop complete understanding of key account needs.
• Identify, engage, and acquire businesses from mid-size, govt. and very large account segments.
• Resolve key account issues and complaints and ensure their happiness index remains at desired level.
• Share feedback on market and product to relevant teams of Tally.
• Plan & budget to participate in the CIO/CXO customer/prospect events and exhibitions.
• Responsible for driving the topline of the partner.
• plan and execute activities for demand generation and demand fulfilment.
• Help Partners in recruiting and retaining resources.
• Motivate partners to participate in the R&R incentive framework.