Customer Success Account Manager

2 weeks ago

Noida, Uttar Pradesh, India A2Z Hr Consultants Full time ₹ 14,40,000 - ₹ 24,00,000 per year

Dear Candidate,

Greetings from A2Z HR Consultants

About the Company: Our client is one of the best IT SaaS-based industries in the Global Market.

Designation: Customer Success Account Manager

Role: Individual Contributor

Job Location: Noida (Hybrid/ WFH)

Shift Timings: 6 PM - 3 AM (US region)

Number of days working: 5 (Sat & Sun is fixed off)

Experience Required: Years

Salary: Upto 24 LPA (70% Fixed & 30% Variable) + Incentives

*** Variable comes quarterly

Job Description:

The Challenge: We are looking for Digital Sellers who would be responsible for a defined patch of Adobes SMB customers and the role is pivoted around up selling and cross-selling Adobe Cloud-based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience, and guiding them to internal support teams if need be.

What you'll do as a CSAM

  • Develop an understanding of Adobe's Digital Media line of products and lead value-led conversations with customers for these solutions.
  • Create a value-based relationship with new & existing North American Adobe SMB customers.
  • Drive Upsell & Cross-sell by prioritizing accounts with the highest propensity to buy by clearly defining the ideal customer profile and contacting them via phone & emails.
  • Execute Marketing Qualified Leads with a defined SLA to Maximize Revenue.
  • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Collaborate with Solution Specialists to maximize the footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, , etc.
  • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What you need to succeed

  • SMB Segment exposure and proven ability to manage a large customer set
  • 3+ Years experience in a similar role, with experience in selling SAAS solutions preferred
  • Excellent Communication Skills, both oral and written
  • Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
  • Demonstrated ability to be a quick learner. Task-oriented with focus and drive to complete tasks at hand.
  • Strong organization, follow-through, and documentation skills suitable for customer communication.
  • International Sales Experience with exposure to NA markets preferably.
  • Working hours will coincide with the US Time Zones
  • Bachelor's Degree or Equivalent

**** Interested candidates can whats app their CV's at or share their CVs

  • Manager of Customer Success

    5 days ago

    Noida, Uttar Pradesh, India Innovaccer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ACustomer Success Leadensures that customers derive maximum value from a SaaS product — driving adoption, retention, and expansion. The role bridgesproduct, sales, and support, acting as the strategic partner for clients post-sale.Key Responsibilities:Customer Onboarding & AdoptionGuide new customers through onboarding and product setup.Design and...

  • Customer Success Manager

    5 days ago

    Noida, Uttar Pradesh, India Provana Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Success Manager with experience handling US-based clients in the SaaS space. This role demands both relationship leadership and technical acumen you will serve as the primary point of contact for high-value accounts, ensuring adoption, retention, and growth. You'll also guide clients through technical setups, integrations, and...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Attentive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India LeadSquared Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior/Lead Customer Success Manager (Enterprise)Location:Bengaluru / Noida / MumbaiFunction:Customer SuccessReports to:Director, Customer SuccessAbout LeadSquaredLeadSquared is a fast-growing SaaS company in the CRM and revenue acceleration space. We empower organizations across BFSI, EdTech, Healthcare, and other emerging verticals to drive high-velocity...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionMyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Kovaion Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Company:Credgenics is India's leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTech, and ARC's worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends.We at Credgenics...

  • Customer Success Executive

    7 days ago

    Noida, Uttar Pradesh, India Software Engineering Firm Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description – Customer Success Executive (SaaS Product) Location: Noida Experience: 1 to 5 YearsRole Summary & Key Objectives We are looking for a Customer Success Executive with 1–5 years of experience in handling SaaS products. The role focuses on driving customer adoption, ensuring high engagement, and delivering a smooth customer journey from...

  • Senior Manager, Customer Success

    5 days ago

    Noida, Uttar Pradesh, India Clarivate Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionWe are looking for a strategic, customer focused and growth-orientedManager, Customer Successto join our global team. Our team has been undergoing a transformational change from product trainers to being trusted advisors for our academic library market customers.About You – Experience, Education, Skills, And AccomplishmentsHigher...

  • customer success

    1 week ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job   Key responsibilities In this role, you will be responsible for:    Proficient in communication & capable of effectively managing customer interactions. Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe DME products and services.  Assisting customers in effectively...