End User Support Technician

2 days ago

Hyderabad, Telangana, India Momentum Financial Services Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

GENERAL FUNCTION
We are currently looking for an End User Support Technician to support our MFSG India Corporate office users. In this role, you will provide premium support to all our end users in MFSG India and white glove treatment for our executives. You will also be responsible for the deployment of various software packages to our end user devices through SCCM, and setup & maintenance of corporate laptop hardware for MFSG India users.

Duties / Responsibilities:

  • Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency.
  • Provide IT support for on-site events and meetings including site setup, testing, coordination with venue IT/AV contacts and stand-by support.
  • Support for the End User Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support
  • Collaborate with IT teams and SMEs to ensure timely troubleshooting and resolution of technical and functional issues.
  • End User Support (Software/Hardware)
  • AD/O365 account support
  • Microsoft Authenticator – MFA
  • Desktops
  • Laptops
  • MFP (Multi-Function Printers)
  • Tablets (Android / iPads)
  • VDI (Virtual Desktops)
  • Hardware Asset Management
  • Refurbishment
  • Shipping/Receiving
  • Inventory Management
  • Support for Operating System, base load software, MS Office suite and other business applications
  • Access related issues with password, security, application configuration and troubleshooting, and general inquiries
  • Research questions using available resources advising users on appropriate action; provide adequate training to end users.
  • Follow standard EUS and IT Security procedures and log all interactions in the ITSM system.
  • CMDB asset management
  • Management, maintenance, and deployment of desktop images.
  • Familiarity with basic networking to troubleshoot Network and Telecom related issues at our India Office.
  • Identify and escalate situations to various IT Teams if technically complex or if it requires urgent attention.
  • Own key initiatives and drives through completion with minimal supervision.
  • Motivated and enthusiastic with Great Personal skills
  • Perform other duties as assigned.
  • Current valid driver's license
  • Reliable transportation to and from the Corporate Office in Hyderabad India.

EDUCATION

  • Associate or bachelor's degree in software engineering, Computer Science, IT, Computer Engineering, or similar education or work experience.
  • ITIL certification and/or relevant industry certifications preferred.

EXPERIENCE

  • Minimum of 3 years' experience in IT Support/Desktop Support/Service Desk Roles.
  • Minimum of 2 years' experience with deployment tools (SCCM, PDQ, Altiris, etc.)
  • Experience managing and maintaining desktop images.
  • Experience supporting executives is preferred.

SKILLS

  • The ability to manage and articulate complex issues.
  • Strong background in Microsoft Windows Active Directory & Microsoft 365 Environments.
  • Experience leveraging geographically diverse and offshore IT support teams.
  • Excellent Oral communication (customer interaction, requirements analysis)
  • Experience troubleshooting corporate desktop hardware and software.
  • Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols.

  • Service Desk L1 Technician

    7 hours ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues...

  • End User Platform Services BOT team

    2 weeks ago

    Hyderabad, Telangana, India EIL Global IT Solutions and Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd provides comprehensive IT services, focusing on digital transformation across Asia Pacific and EMEA. With headquarters in Adelaide, Australia, we specialize in desktops, servers, networks, and data center technologies. Our services span AI-based workforce automation, blockchain solutions, and...

  • ITIL Change Manager-End User Services

    13 hours ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *What you will do* In this vital role you will lead technology change management, drive continuous service improvements, and manage vendor performance & quality to support Amgens End User Computing (EUC) services. You will need to establish and maintain a positive business relationship with all the relevant stakeholders, Vendors & Technical Teams to...

  • Helpdesk Technician Trainee

    4 days ago

    Hyderabad, Telangana, India The Hackett Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionSeeking a motivated and technically skilled First Level Help Desk Technician to provide front-line support for end-users across the organization. The candidate will be responsible for diagnosing and resolving issues related to Windows operating systems, laptops, basic networking, and software installation. The role also includes handling...

  • IT Technician L1

    2 weeks ago

    Hyderabad, Telangana, India Wise Full time ₹ 4,90,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • Service Desk L1 Technician

    9 hours ago

    Hyderabad, Telangana, India Milestone Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...

  • Technician

    4 days ago

    Hyderabad, Telangana, India Azista Composites Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    OverviewAZISTA COMPOSITES PRIVATE LIMITED (ACPL), part of the AZISTA Group, is established to realize the most demanding high-temperature engineering applications. We design, develop, manufacture, test and qualify: Carbon-Carbon Composites (CCs), Ceramic-Matrix-Composites (CMCs) and Phthalonitrile (PN) based polymer matrix composites. Some of the products...

  • Opening For Technical support

    4 days ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesMonitor technician work times and report exceptions through TOA:Assure route activations/deactivations occur properly to Technician for their start and end of shift.Monitor start of 1st. job of day to assure Technician starts within designated start time or at beginning of shift if starting at 1st job.Contact Technician on jobs that...

  • User In

    2 weeks ago

    Hyderabad, Telangana, India Redstring Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewRedstring is a renowned company in the Technology, Information, and Internet industry, dedicated to connecting talent with startups. With its headquarters in Hyderabad, Redstring operates with a small team of 2-10 employees, catering to the needs of the tech-driven market. Visit our website at for more information.Job OverviewWe are seeking...

  • User Researcher

    1 week ago

    Hyderabad, Telangana, India DigitalOcean Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....