Technical Program Manager
5 hours ago
What You Will Do :
- Program Orchestration Define, plan, and execute large-scale technical programs across Data, AI/ML, SWE, and Ops teams.
- Cross-Team Alignment Ensure stakeholders from technical and business functions are aligned on scope, goals, and deliverables.
- Execution Excellence Drive progress across multiple parallel workstreams, removing blockers and ensuring timely delivery.
- Process & Governance Implement best practices for tracking, reporting, and communication across programs.
- Business Connection Translate technical execution into measurable outcomes tied to uptime, cost savings, and client satisfaction.
- Change Management Manage dependencies and coordinate rollouts of new tools, platforms, and automation workflows.
Required Skills & Experience :
- Proven experience as a Technical Program Manager or similar role leading complex, multi-team initiatives.
- Strong knowledge of Agile methodologies, JIRA, Git/Bitbucket, and collaboration tools.
- Ability to understand technical concepts (data pipelines, ML models, APIs) and translate them into clear execution plans.
- Experience in ServiceNow or enterprise IT operations environments is highly desirable.
- Excellent communication and stakeholder management skills, from engineers to executives.
- Strong organizational and prioritization skills, with a proven track record of delivering results.
Mindset & Values :
- Get Stuff Done You care less about process theater and more about outcomes.
- Connector You bridge the gap between business priorities and technical execution.
- Clarity Creator You thrive in ambiguity and bring structure where there isnt any.
- Business Impact Focused You measure success in improved uptime, reduced costs, and faster delivery.
- Servant Leader You empower teams to execute by removing blockers and enabling focus.
Success Looks Like :
- Complex programs delivered on time, within scope, and with measurable business impact.
- Teams across Data, AI/ML, SWE, and Ops aligned and executing against a clear roadmap.
- A culture of accountability and visibility, with stakeholders confident in progress and outcomes.
- Predictive and automated capabilities moving from concept to production faster and more reliably.
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