Tech Support Eng-I

2 weeks ago

Bengaluru, Karnataka, India FICO Full time ₹ 9,00,000 - ₹ 12,00,000 per year

**Hybrid work mode (3days mandatory WFO)

**Rotation shift

The Opportunity

"Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure" –
Senior Manager, GTS Operations

What We're Seeking

  • Competent in working as system administrator in linux environment.
  • 2-4 years of relevant experience
  • Basic knowledge about Application Support/PAAS/IAAS/SAAS.
  • Basic knowledge of Linux/Unix Administration/Active Batch/SQL & Oracle
    Databases/Networking.
  • Basic knowledge about Cloud computing/AWS Platform.
  • Basic knowledge of scripting.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure following defined processes.
  • Ability to organize multiple priorities while paying exceptional attention to detail and quality.
  • RHCSA/RHCE certification/ITIL certifications are desirable.
  • Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

What You'll Contribute

  • Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
  • Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
  • Use the breadth & depth of technical knowledge to solve complex problems.
  • Solve/escalate issues within agreed SLA/OLA.
  • Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

Our Offer to You

  • High performance culture promoting recognition, rewards and professional development.
  • An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • Competitive base salary coupled with attractive role-specific incentive plan.
  • Comprehensive benefits program.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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