Front Office Executive

6 days ago


Thrissur R S Thrissur Kerala, India Ashoka Group of Hotels Full time ₹ 1,20,000 - ₹ 2,40,000 per year
  • Welcome guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
  • Provide accurate information about hotel facilities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Maintain guest satisfaction by anticipating needs and ensuring personalized service.
  • Manage reservations, room allocations, and billing processes accurately.
  • Handle telephone calls, emails, and messages courteously and efficiently.
  • Coordinate with housekeeping, concierge, and other departments for guest requirements.
  • Maintain up-to-date records of room availability, rates, and guest preferences.
  • Handle payments, deposits, and refunds following hotel policies.
  • Prepare daily front office reports and assist in night auditing if required.
  • Ensure proper documentation, filing, and data entry for all guest-related activities.
  • Maintain high grooming and appearance standards at all times.
  • Adhere to the hotel's brand service standards and operational procedures.
  • Uphold confidentiality and security of guest information.
  • Demonstrate a positive attitude and teamwork within the department.

Job Type: Full-time

Pay: ₹13, ₹18,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • 3year: 1 year (Preferred)

Work Location: In person



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