Hospitality Trainer

1 day ago


Bengaluru, Karnataka, India zak Academy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Role summary

Design, deliver and assess applied hospitality training (front office/reservations, PMS, guest tracking, housekeeping ops, F&B service & dining etiquette) so trainees are workplace-ready for hotels, restaurants and corporate travel desks.

Key responsibilities

A. Training delivery & facilitation

Deliver classroom, demo and hands-on practical sessions in: Front Office & Reservations, Guest Handling & VIP protocols, PMS operations (Fidelio/OPERA), Night Audit basics, Housekeeping SOPs and inspections, F&B service (covers, mise en place, service sequence, clearing), dining etiquette and customer interactions.

Use demos, role-plays, tabletop simulations, mock-rooms and restaurant setups to replicate real hotel scenarios.

B. Curriculum design & content management

Create competency-based lesson plans, trainer guides, checklists (room inspection checklists, reservation workflows) and assessment rubrics mapped to job outcomes and industry standards (IHM/NCHMCT).

Maintain up-to-date SOPs (check-in/out process, overbooking handling, lost & found, night audit) and update training materials based on employer feedback.

C. PMS & tech labs

Run PMS labs (OPERA/Fidelio): create/check/modify PNRs, process reservations, apply rate plans, post charges, produce reports and demonstrate night audit routines. OPERA/ Fidelio practical tasks must be part of assessment.

D. Assessment, certification & placement readiness

Design formative & summative assessments (timed PMS tasks, practical room inspections, service assessments). Certify trainees for placement and provide employer-ready skill reports.

Work with placement team to conduct employer spot checks, mock interviews & soft skills grooming.

E. Industry liaison & quality

Maintain relationships with hotels, restaurateurs and corporate accounts for internships and placements. Collect employer feedback and adjust curriculum.

Ensure training records, attendance, and candidate portfolios are audit-ready.

F. Mentoring & team support

Mentor junior trainers; conduct train-the-trainer sessions; supervise lab assistants and coordinate with F&B kitchen team for live service sessions.

Preferred candidate profile

Qualification: Graduate + Diploma/ Degree from IIH / IHMCT & AN / recognized Hotel Management institute OR equivalent professional degree in Hotel Management (23 year diploma accepted with strong industry record).

Required & preferred qualifications / skills

Essential

Graduate + IIH / IHMCT&AN diploma/degree or equivalent (must provide certificate).

10–15 years frontline hotel experience across property types (luxury/upscale & budget) with demonstrable front-office/reservations/guest handling & F&B / housekeeping exposure.

Hands-on experience with Fidelio / OPERA (or equivalent PMS) — able to demonstrate PNR/reservation flows, posting of charges, night audit entries.

Practical knowledge of Housekeeping SOPs, room inspection, linen & inventory control, Housekeeping reporting.

Solid F&B service skills: cover setup, service sequence, wine & beverage basics, banqueting basics and dining etiquette.

Good English communication.

Training or facilitation experience (lesson plans, assessments, L&D methods).

Preferred

Trainer certification (Train-the-Trainer / TTT).

Experience with POS systems and F&B billing.

Food safety certification (HACCP / Food Handler card).

Experience delivering corporate / adult education programs and use of LMS.

Core competencies (behavioural & instructional)

Instructional design for adults, strong facilitation, classroom control, empathy & coaching.

Professional grooming & role modeling (essential in hospitality).

Problem-solving under pressure, calm incident handling (guest complaints & escalation).

Data-driven mindset for measuring trainee outcomes & improving pass/placement rates.



  • Bengaluru, Karnataka, India FUTURE FLY TECH Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced and passionate Hospitality Trainer to join our team. The ideal candidate will be responsible for training students/trainees in various areas of hospitality, including guest relations, front office operations, food & beverage service, housekeeping, and customer service excellence.The trainer will play a key role in preparing...


  • Bengaluru, Karnataka, India BARBEQUE NATION HOSPITALITY LTD Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Experience: 2–4 years (training experience in sales call center preferred)About the Role:We're hiring a Call Center Trainer who can equip our sales agents with the skills, product knowledge, and techniques needed to succeed. You will design and deliver training modules that improve sales effectiveness and ensure consistent performance.Key...


  • Bengaluru, Karnataka, India Amadora Artisan Ice Cream Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the job Position: Senior Trainer – City Expansion TeamLocation: Bangalore (with frequent travel across cities)Company: Amadora Gourmet Ice CreamAs Amadora continues to grow across India, we're building a City Expansion Team to ensure our brand, values, and standards are delivered seamlessly at every new location. We're looking for a Senior Trainer...


  • Bengaluru, Karnataka, India Karthika Consulting & Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesConduct induction training for new joiners across all departments.Design and deliver process-specific training modules for Claims Processing, Claims Coordination, and Support Teams.Train internal and external staff on insurance processes, and TPA/Hospital workflows.Monitor and assess trainees performance during and after training;...


  • Bengaluru, Karnataka, India Lamberg Innovations (OPC) Private Limited Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Hospitality Staff TrainerExperience: 0-2 YearsQualification: Hotel Management DegreeLocation: HAL,Bangalore 560017Job Overview:✓ Conduct onboarding and induction training for new service partners.July 2024 September 2025✓ Deliver practical, hands-on training sessions on cleaning techniques, equipment usage, chemicals, hygiene, andsafety...


  • Bengaluru, Karnataka, India MavenHasten Consulting Private Limited Full time

    We are urgently hiring for the position of Manager- Corporate HR (PMS & OD) for one of the Leading Hospital Chain in Bangalore.Position Details:Company: One of the leading Hospital ChainPosition: Manager- Corporate HR (PMS & OD)Location: BengaluruExperience: Around 8-15 years of experience in Corporate HR mainly into PMS & ODQualification: MBADescription:-...


  • Bengaluru, Karnataka, India Noora Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB TYPE : Full-time Contract ( 1year )LOCATION : Panipat, HaryanaWHO WE ARENoora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most...


  • Bengaluru, Karnataka, India Noora Health Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    JOB TYPE  :  Full-time Contract ( 1year )LOCATION : Assigned districts of Punjab (Moga & Patiala)WHO WE ARENoora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms...


  • Bengaluru, Karnataka, India Noora Health Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JOB TYPE  :  Full-time Contract ( 1year )LOCATION : Panipat, HaryanaWHO WE ARENoora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most...


  • Bengaluru, Karnataka, India SG Oasis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey Responsibilities:Training Program Development and Delivery:Collaborate with the Global Training Manager to localize and implement central training programs for the region.Develop and deliver region-specific training to address local needs, including both technical and behavioural sessions, in-person and virtual.Stakeholder...