Medical Receptionist

Job Title: Virtual Receptionist - Medical Office

Location: Remote (Work-from-home)

Job Type: Full-time/Part-time

About Us:

We are a leading medical practice providing exceptional care to our patients. Our team is committed to delivering high-quality healthcare with a compassionate approach. We are looking for a detail-oriented, friendly, and professional Virtual Receptionist to join our team and support our office remotely.

Position Overview:

The Virtual Receptionist will be the first point of contact for patients calling or visiting our medical office. You will play a crucial role in delivering a positive patient experience by efficiently managing appointments, patient inquiries, and administrative tasks in a professional, friendly, and timely manner.

Key Responsibilities:

• Answering Calls & Managing Inquiries:

Answer incoming phone calls promptly and courteously. Address patient questions regarding office hours, services, and medical procedures. Route calls to appropriate staff when necessary.

• Appointment Scheduling & Management:

Schedule patient appointments, follow-ups, and cancellations using our office's scheduling software. Confirm appointments and send reminders to patients.

• Patient Registration & Information Management:

Collect and verify patient information (demographics, insurance, medical history) and enter data accurately into the Electronic Health Record (EHR) system. Ensure all documents are completed prior to patient visits.

• Medical Records Assistance:

Assist patients with obtaining medical records or lab results by coordinating with relevant medical staff.

• Administrative Support:

Provide general administrative support such as scanning, filing, and faxing documents. Maintain an organized and efficient system for patient communication and appointment records.

• Confidentiality & HIPAA Compliance:

Handle sensitive patient information in compliance with HIPAA regulations, ensuring all communication and data are secure.

• Communication:

Regularly communicate with office staff, providers, and patients to ensure smooth workflow and service delivery. Address concerns or issues raised by patients and escalate when necessary.

• Technology Utilization:

Utilize virtual communication tools (phone, email, video calls, chat platforms) and practice management software to facilitate patient interactions and administrative tasks.

Qualifications:

• Experience:

Previous experience in a medical office, healthcare setting, or customer service role is preferred. Experience using Electronic Health Record (EHR) systems is a plus.

• Communication Skills:

Excellent verbal and written communication skills. Ability to interact professionally and courteously with patients, healthcare providers, and staff.

• Must speak fluent english
• Organizational Skills:

Strong attention to detail with the ability to multitask and manage a high volume of calls and appointments efficiently.

• Technical Skills:

Proficient in using virtual communication tools (phone systems, email, video conferencing) and familiar with office software (Microsoft Office, Google Suite, etc.). Ability to quickly learn new software and tools.

• Confidentiality:

Knowledge of HIPAA compliance and the ability to maintain patient confidentiality at all times.

• Availability:

Flexible hours, but availability to work during standard business hours is preferred.

Benefits:

• Competitive salary.
• Flexible work-from-home schedule.
• Opportunities for growth and advancement in the medical office field.
• Access to training and professional development resources.
• Supportive and collaborative work environment.

To Apply:

Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. We are excited to hear from you

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹25, ₹50,000.00 per month

Expected hours: 40 per week

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home