Program Manager

Overview
Jhpiego, a global leader in public health, is dedicated to saving lives, improving health, and transforming futures through innovative health solutions. By collaborating with governments, health experts, and communities, we build sustainable health systems that ensure a healthier future for women and families. Whether providing life-saving care during childbirth or training midwives to support newborns, we are revolutionizing healthcare delivery, particularly for the world's most vulnerable populations.

In India, Jhpiego partners with national and state governments across various states, providing technical assistance in family planning, maternal and child health, human resources for health, and non-communicable diseases. Our programs are funded by UNICEF, WHO, the University of Manitoba, the Bill & Melinda Gates Foundation, Children's Investment Fund Foundation (CIFF), MSD for Mothers and other esteemed donors

Hypertension is one of the leading causes of premature mortality in India. In Uttar Pradesh, more than 20% of adults are estimated to have elevated blood pressure, yet fewer than 15% achieve sustained control. Jhpiego and Resolve to Save Lives (RTSL) are partnering with the Government of Uttar Pradesh to strengthen the state's NCD program. A key component of this effort is improving implementation of NCD program using eKavach, the state's digital system for tracking hypertension and diabetes care. A demonstration will be conducted in Sidhauli block, Sitapur district, to show that user-centred digital improvements can drive better enrolment, treatment adherence, and control of hypertension.

The Program Manager - Digital will be work closely with the Department of Health, UP, and will play a central role in driving field-informed improvements to eKavach, coordinating across government, developers, and frontline health workers. The person will work along with JHPIEGO's UP state team and the RTSL Lead for Digital Health Partnerships & Implementation, besides closely engaging with UP Government stakeholders. Placed directly within the health department in Uttar Pradesh, s/he Maintain a dotted-line reporting to the Lead Country Implementation - RTSL Digital and Jhpiego's state NCD program lead for technical guidance, coordination, and accountability.

Responsibilities
Drive digital product improvements in eKavach

• Coordinate with RTSL, Jhpiego, state officials and developers to identify and implement priority changes.
• Prepare product requirement documents (PRDs), user stories, and notes for approval.
• Ensure timelines and milestones are agreed upon and tracked with the development team.

Support user-centred design and field validation

• Conduct field studies and user research with ASHAs, CHOs, and MOs to gather feedback.
• Suggest redesigning of workflows and line lists to make them more useful for frontline workers.
• Track adoption and usage metrics to assess impact of new features.

Facilitate adoption and program integration

• Work with NCD and district program teams to plan and support rollout of digital changes.
• Coordinate trainings for CHOs, MOs, and ASHAs on new features and workflows.
• Provide ongoing support during rollout and troubleshoot issues with field teams.

Strengthening stakeholder coordination

• Establish regular review mechanisms along with state officials, Jhpiego, RTSL, and developers.
• Engage with state and district health officials to ensure alignment with program needs.
• Compile quarterly reports with evidence on enrolment, treatment, and control progress.

Enable scale-up pathways

• Document evidence on effective digital interventions and program flows.
• Map policy and operational requirements for scaling proven interventions statewide.
• Support integration of eKavach with related systems such as eSanjeevani and drug supply portals.

Required Qualifications

• 8- 10 years of professional experience in program management, digital health, health systems strengthening, or related fields.
• Demonstrated experience working with government health systems in India (preferably Uttar Pradesh) and engaging multiple stakeholders.
• Experience of working with teams building and implementing public digital health solutions (EHRs, health information systems, or patient tracking tools).
• Experience in managing end-to-end product development cycles, from planning and design to rollout and monitoring.
• Strong written and verbal communication skills in English and Hindi, including facilitation of workshops and preparation of technical documentation.
• Ability to work independently, manage multiple priorities, and deliver results in fast-paced environments.

Preferred Qualifications
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