Enterprise Customer Success Manager

4 days ago

Pune, Maharashtra, India Truein Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us:

Truein is a fast-growing B2B SaaS company offering Attendance and Workforce Management solutions for contractual and distributed teams. With 500+ customers worldwide, we are trusted by leading businesses to simplify time tracking, plug leakages, and drive efficiency.

Our mission is to bring transparency and control to the time & attendance process through Face Recognition and AI-driven technology. Backed by strategic investors and powered by a high-potential team of 40+ members (and growing), Truein is scaling rapidly and making a strong impact in its space.
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Our Culture:
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At Truein, we genuinely care about every member we hire. You'll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Responsibilities:

  • Customer onboarding: help them set up product configuration and upload data
  • Conduct product training for key stakeholders in the customer organization
  • Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
  • Minimize customer churn, maximize retention and create great customer experience
  • Contact customers to explain new features and help them upgrade to new plans
  • Collect customer references, testimonials and create case studies
  • Be the customer's voice within Truein providing feedback to our Product team to develop/identify new features
  • Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
  • Help customers map Truein to their existing policies and processes

Requirements:

  • 3 to 6 years years of experience in SaaS or software product company in a customer-facing roles
  • Previous experience working with enterprise customers
  • Process-oriented and analytical
  • Excellent verbal and written communication skills
  • Strong empathy for customers and passion for growth
  • Passion for solving client challenges and commitment to client delight
  • Result-oriented and has great attention to details
  • Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

  • Experience dealing with International customers
  • Has worked with growth stage startup
  • Education background of Technology + Management studies ‍

You will get:

  • Competitive compensation package and benefits
  • Work closely with and be part of a truly amazing team
  • Join a fast-growing company early, make a difference and enjoy the ride
    Challenge yourself and take your career to the next level
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How to Apply: If you're looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you.

Apply here: Opportunities at Truein

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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