Operations Associate

2 weeks ago

Hyderabad, Telangana, India Gradvine Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Who are we?

We are among India's largest education consulting companies, serving over 4,000 customers annually from more than 19 countries. We operate as a mentorship platform that connects students aiming to pursue their master's degrees abroad with current or past students at top universities worldwide. Over the last six years, we've mentored nearly 10,000 students to the Ivy League and top universities in the U.S., Canada, and Europe through our mentor network of over 1,200 students and professionals. Our top admits include Stanford, MIT, The University of Pennsylvania, UC Berkeley, CMU, Dartmouth College, Duke, Purdue, Georgia Tech, University of British Columbia, Columbia and many more.

Role: Account Manager-Operations (full-time)

Location: Hyderabad

We are a rapidly growing organization that is dynamic and young. Needless to say, the Operations and Quality Control team is a critical factor in our Year-On-Year growth. This team ensures that the company remains operationally efficient while coordinating between our brilliant mentors and customers. The executive will handle the end-to-end process for each student who subscribes to our Undergraduate and Master's service offerings. This includes working with individual stakeholders (Mentors, University selection team, students, and parents) on the application process. The work is demanding & will require dedication to the company and client. Hustle is the name of the game, and you will find yourself talking to customers from over 19 countries (and possibly more) every day, understanding their needs and helping them reach their dream universities.

You are a great fit if you have:

● Excellent organizational, project, and time management skills.

● Strong written and verbal communication skills, especially email communication.

● Ability to effectively coordinate with various stakeholders of the company & senior management.

● Good writing skills with past experience in content editing/writing (not a prerequisite)

● Intermediate to advanced Microsoft Office proficiency.

● Team-oriented mindset and the ability to coordinate with team members and other departments.

● Proven ability to work under pressure and meet tight deadlines.

● Flexibility, self-assurance, and innovative problem-solving aptitudes.

● Ability to gather feedback from customers and incorporate it for continuous process improvement.

At the heart of it, we are seeking someone who is highly detail-oriented, diligent, and organized in their approach to work. As we interact with a large number of customers and mentors, we require you to take ownership and adopt a careful and systematic approach. Salary will be commensurate with experience. Please send your resumes to with an appropriate subject line.

Thanks,

Gradvine

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