Customer Support Specialist
3 days ago
Product: ;\/span> Job Location: Mohali Mode: Work from Office, UK Shift We are seeking a proactive and results -driven Customer Support Specialist for our Evermile product to ensure our merchants achieve outstanding results with Evermile. In this role, you'll be instrumental in driving platform usage, identifying upsell opportunities, and achieving revenue targets, all while helping our merchants thrive: Responsibilities: Drive onboarding success: Oversee a smooth onboarding process for new merchants, ensuring they are set up for success from day one and fully understand the value of Evermile's platform.Maximise platform usage: Proactively engage with customers to drive adoption and encourage extensive use of Evermile's features. Identify opportunities for customers to leverage additional functionalities to enhance their business operations.Revenue growth and upsells: Actively seek and identify upsell opportunities within your customer base. Develop strategies to increase revenue by aligning additional features and services with customer needs.What we're looking forExperience: 3 -5 years of experience in Customer Success, Sales, Account Management, or a similar role, preferably within a fast -paced tech startup.Skills: Proven ability to drive platform usage, identify upsell opportunities, and manage revenue -focused strategies. Strong interpersonal and communication skills with the ability to build relationships with executive stakeholders.Attributes: Entrepreneurial mindset, proactive approach to customer management, and a track record of high customer retention and growth. Ability to thrive in a dynamic, fast -growth environment.If you're excited about helping local businesses thrive and want to be part of a dynamic and growing team, we'd love to hear from you. Apply now to join Evermile and make a meaningful impact.
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