Client Servicing Assistant Manager- Event Management

7 days ago

Gurgaon, Haryana, India Headsmart Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title: Client Servicing Assistant Manager

Location:
 NCR (Delhi, Gurgaon, Noida)

Industry:
 Event Management / Experiential Marketing

Experience:
 6-7 years

Job Summary:

We are looking for a highly motivated and relationship-driven
Senior Client Servicing Manager
 to lead client communication, manage key accounts, and ensure seamless event delivery. The ideal candidate should have
strong connections on LinkedIn
, outstanding
communication and presentation skills
, and the
ability to convert meetings into long-term client relationships
. This role requires a balance of client management, project ownership, and coordination with internal teams to deliver exceptional event experiences.

Key Responsibilities:
Client Relationship Management

● Act as the primary point of contact for clients — understanding their business objectives, event goals, and creative needs.

● Build and nurture
long-term client relationships
, ensuring repeat business and high satisfaction levels.

● Convert one-time event inquiries into
ongoing partnerships or retainer accounts
.

● Proactively engage with clients through regular follow-ups, presentations, and updates.

● Represent the company professionally on
LinkedIn and industry networks
 to attract new clients and opportunities.

Project & Event Management

● Oversee end-to-end project execution — from concept development to event delivery.

● Collaborate closely with the
creative, production, and operations teams
 to ensure the client's vision is executed perfectly.

● Create and manage event timelines, budgets, and deliverables.

● Ensure high-quality execution while maintaining profitability and efficiency.

● Handle on-ground coordination when required, ensuring smooth client and internal communication.

Business Growth & Strategy

● Identify and pursue
new business opportunities
 through LinkedIn networking, referrals, and direct outreach.

● Develop persuasive
presentations, proposals, and pitch decks
 for new clients.

● Understand client industries, upcoming events, and marketing trends to suggest proactive event solutions.

● Support management in developing client retention strategies and upselling opportunities.

Team & Communication

● Coordinate with cross-functional teams to ensure clarity on client requirements and deliverables.

● Mentor junior client servicing executives and ensure high service standards across accounts.

● Maintain internal reports, client briefs, and documentation for every project.

● Conduct post-event evaluations and client feedback sessions to ensure continuous improvement.

Requirements:

● Bachelor's or Master's degree in Marketing, Event Management, Communications, or a related field.

● 6-9 years of experience in
client servicing or account management
 in the
event management or experiential marketing industry
.

● Strong professional presence on
LinkedIn
 with proven ability to network and generate leads.

● Excellent
communication, presentation, and negotiation skills
.

● Hands-on experience managing
corporate events, brand activations, and government projects
.

● Solid
project management and multitasking abilities
.

● Proficiency in MS Office (Excel, PowerPoint, Word) and CRM/project management tools.

Preferred Attributes:

● Strong relationship builder and problem solver.

● Highly organized with attention to detail.

● Calm under pressure with a proactive, can-do attitude.

● Strategic thinker who can translate client briefs into impactful event solutions.

● Confident in handling senior-level client interactions and decision-makers.

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