Executive - Operations - Container Freight Station - Vallur

3 days ago

Chennai, Tamil Nadu, India DP World Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description
Gate, Documentation & Weighbridge Operations

  • Oversee daily activities related to gate management, cargo documentation, and weighbridge operations.
  • Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.

System Operations

  • Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
  • Ensure all activities are correctly captured in systems with zero error.

Reports & MIS

  • Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
  • Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
  • Ensure systematic record maintenance in OneDrive and local storage.

Customer Service

  • Handle counter-based documentation and billing queries with prompt resolution.
  • Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
  • Ensure high customer satisfaction through professional and proactive service.

Department Coordination

  • Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
  • Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks

Responsibilities

  • Manage and oversee gate entry and exit processes, ensuring smooth and efficient operations.
  • Handle and process all documentation related to container movements and transactions.
  • Operate and monitor the weighbridge, ensuring accurate measurements and data recording.
  • Maintain error-free system entries and timely reporting of all operational activities.
  • Coordinate and communicate with internal teams, providing proactive support and updates.
  • Ensure compliance with all regulatory requirements and industry standards.
  • Build and maintain strong relationships with external stakeholders, including clients and vendors.
  • Identify and implement process improvements to enhance efficiency and customer satisfaction.
  • Provide training and guidance to junior staff members, fostering a culture of excellence.
  • Represent the company professionally and maintain a positive brand image.

Qualifications

  • Bachelor's degree in Logistics, Supply Chain Management, or a related field.
  • Minimum 3 years of experience in a similar operational role, preferably in the logistics industry.
  • Strong knowledge of container freight station operations, including gate procedures and documentation processes.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
  • Proficiency in using relevant software and systems for data management and reporting.
  • Strong communication and interpersonal skills, with the ability to build positive relationships.
  • Analytical mindset with problem-solving abilities, able to identify and resolve operational challenges.
  • Flexibility to adapt to changing work environments and handle multiple tasks simultaneously.
  • Willingness to work in a fast-paced and dynamic operational setting.
  • Ability to work independently and make sound decisions with minimal supervision.

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