Channel Operations Analyst

7 hours ago

Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Summary

You are part of the WW Partner Program Management organization, chartered with implementing standard systems, processes, and reporting in support of NetApp's Global Partner Programs, our channel partner community, and our field sales organization.

We are seeking a very customer (internal and external) centric individual to work closely together with the WW Partner Program CoE team. You must have a proven track record of effectively dealing with partner/customers and cross-functional team members in a fast-paced environmnt. You will work closely with the Global Partner Program team members, and other NetApp constituents to support the NetApp channel sales and partner programs. Your strong communication and organizational skills, attention to detail, ability to follow-up, and multi-tasking ability will be major keys to your success.

Job Responsibilities

Ability to interpret incentive program guides and create accurate excel calculators with required program guidelines.

· Document calculation logic and share with stakeholders.

· Provide dashboards or reports for real-time tracking.

· Handle disputes or exceptions with clear escalation paths.

· Ensure calculations are audit-ready and compliant.

· Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.

· Assist with process documentation review and maintenance as needed for all processes.

· Cross trains the team and support and seek support on tasks with high volumes.

· Work with cross-functional teams to ensure accuracy and timeliness of all partners enquiries.

· Work with various stakeholders to align operational processes with program goals and business requirements, e.g., work on assigned data standardization and cleansing tasks as needed.

· Partner Program background will be an added advantage.

Job Requirement

· 5+ years of experience in customer support on email or any customer experience management role

· Bachelor's degree is a must.

· Exceptional communicator, both written and oral.

· Strong MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.

· Highly trusted individual who maintains and expects high standards for self and team.

· Comfortable working effectively with cross-functional teams and building necessary business relationships.

· Prior user experience of ServiceNow, Salesforce is a plus.

· A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.

· Flexible working in shifts and extended working hours per business requirements.

· Strong work ethic and sense of responsibility.


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