Service Team Lead

4 days ago

Madurai, Tamil Nadu, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Team:

QR & Sound Box is one of Paytm s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities:

  1. Team Management (Service FSEs) min 15-20.

  2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)

  3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).

  4. UpsellingSkill.

  5. Analytical and Data Manager.

  6. Trainer Mindset.

Criteria:

  1. Strong service background

  2. Industry- DTH/Broadband/Consumer Electronics etc.

  3. Local market knowledge

  4. Strong understanding of stock handling/ inventory management

Education

Graduate or above / Post Graduation preferred.

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