Senior Support Analyst

2 days ago


Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Purpose

This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

APS team member would be working on standard banking softwares & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain.

Responsibilities

Direct Responsibilities

Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.

Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.

Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box.

Handling ITIL Methodologies like Change, Incident, Problem, and Service Management

Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.

Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work

Responsible for UAT/PROD deployment & validation,

Analyzing/documenting problems, recommending solutions, & initiating corrective action

Plan and implement application releases, load tests and configuration changes.

Customize production tools (monitoring, batch scheduling, backups etc.

Contributing Responsibilities

Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Participate to DRP activities

Should have good experience knowledge on L1/L2 Functional Support

Eager to learn Banking Domain Knowledge (Corporate & Investment)

Technical & Behavioral Competencies

Technical:-

Must have technologies (Hands on experience) PRIMARY SKILLS

BPM Tools

None

Databases

Knowledge on Sybase IQ/Sybase ASE and SQL server

UNIX

Knowledge on Linux/Unix systems

Knowledge on Windows

Mounts/NFS

ITIL

Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.

Should have worked in ITIL process and best practices.

Middleware

Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal

Deployment Process

Scripting

Scripting (Ansible, Python, Shell, SQL ...) and development skills for administration.

DEVOPS Tools

Knowledge on Jenkins, Ansible Tower, bitbucket

Scheduler & Monitoring Tools:

Knowledge on Schedulers, Crontab, Autosys /DollarU

Knowledge on Monitoring Tools such as Dynatrace, Prometheus, Grafana

SECONDARY SKILLS

Networking

Network topologies, ability to identify Network issues.

Database

File Transfer/Security

Knowledge on CFT, security authentication, certificate renewals

Windows/Unix/Linux OS

Knowledge on UNIX/ Linux /Windows Operating System andDOS Commands

FUNCTIONAL KNOWLEDGE

DOMAIN

Excellent knowledge on various banking, and finance applications

Excellent knowledge on various financial Products in FX, Derivatives

Excellent knowledge on Securities domain

Excellent knowledge on Payments Tools, Trade Settlement

Excellent knowledge on accounting

BEHAVIOURAL

Proactive with good verbal and written communication skills

Good analytical and problem-solving skills

Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.

Ability to prioritize workloads and manage conflicting requests on time in a continually fast-moving environment.

Enthusiastic to work in challenging environment

Effective problem-solving abilities

Ability to adapt to change

Exhibits positive interpersonal and team skills

Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly.

Aptitude for learning


  • Senior Analyst

    6 hours ago


    Chennai, Tamil Nadu, India TransUnion Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:A Senior Analyst in Risk and Compliance is a professional who plays a crucial role in helping organizations identify, assess, and manage risks while ensuring adherence to relevant laws, regulations, and internal policies. They often work within a team dedicated to risk management and compliance,...


  • Chennai, Tamil Nadu, India Optum Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...


  • Chennai, Tamil Nadu, India eGrove Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior IT Business AnalystWere looking for a Senior IT Business Analyst to help us build and grow a strong partner ecosystem for our SaaS products (Elite Site Optimizer, Elite mCommerce, HR Compliance solutions).Key ResponsibilitiesResearch and identify potential channel partners/resellers.Evaluate and onboard qualified partners.Track partner performance and...

  • Senior Data Analyst

    1 week ago


    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Our Engineering & Data Management function design, build and deploy software products for a wide range of financial market clients with a primary focus on the...

  • Senior Data Analyst

    6 days ago


    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Our Engineering & Data Management function design, build and deploy software products for a wide range of financial market clients with a primary focus on the...

  • Senior Analyst

    7 days ago


    Chennai, Tamil Nadu, India Datawens Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description of Position:The Senior Analyst / Associate will work closely with all Investments team members assisting in analysis and underwriting including asset selection, deal negotiation, pro-forma modeling, deal presentations, due diligence and market research.The Senior Analyst / Associate will gain firsthand knowledge of the inner workings of a hotel...


  • Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech is HiringSenior Analyst - MISJob Title:Senior AnalystLocation:Navallur, ChennaiQualifications:• Minimum Requirement: Graduate or Undergraduate degree in any discipline.• Mandatory: o Prior experience in MIS (Management Information Systems) or WFM (Workforce Management) domains.Relevant certifications in data analytics or reporting tools.Technical...

  • Senior Analyst

    2 days ago


    Chennai, Tamil Nadu, India LatentView Analytics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation: Senior AnalystLevel: L2Experience: 4 to 5 yearsLocation: ChennaiJob Description:We are seeking a highly skilled and motivated Senior Data Analyst candidate with 4–5 years of experience to join our growing team.Responsibilities:Produce & maintain scalable business performance reports & dashboardsConduct exploratory data analysis & data...

  • Senior Data Analyst

    11 hours ago


    Chennai, Tamil Nadu, India Equitas Small Finance Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionEquitas Small Finance Bank is an active member of the communities where we live and work, enabling individuals, families, businesses, and entire communities in their financial aspirations with seamless banking services. We are strong philanthropic partners committed to our legacy of giving back to our communities. Our aim is to change the...

  • Senior Data Analyst

    2 weeks ago


    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Our Engineering & Data Management function design, build and deploy software products for a wide range of financial market clients with a primary focus on the...