Senior Manager- Crew Systems

4 days ago

Gurgaon, Haryana, India IndiGo (InterGlobe Aviation Ltd) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Brief About The Role/ Team/ Candidate Requirement
The Crew Systems team within the Operations Control Center (OCC) is responsible for managing and optimizing crew planning, tracking, and communication through advanced technology solutions.

The Manager/Senior Manager – Crew Systems will lead initiatives to enhance system performance, ensure seamless integration between crew management systems and other operational platforms, and support day-to-day OCC operations through automation and process improvement.

The ideal candidate will bring deep knowledge of airline crew operations, hands-on experience with crew management software, and the ability to bridge business needs with technical solutions. This role requires close collaboration with Flight Operations, Crew Scheduling, IT, and vendor partners.

Qualifications & Experience

  • Bachelor's degree in engineering, Aviation Management, Computer Science, or related field.
  • Minimum 10 years of experience in Airlines or Aviation Software companies.
  • Proven experience working with Crew Management Systems (e.g., Jeppesen, AIMS, Sabre, or similar).
  • Strong understanding of airline operational processes, particularly crew scheduling, tracking, and regulatory compliance (FDTL/FTL).

Skill set

  • Expertise in Crew Management software configuration, troubleshooting, and process optimization.
  • Strong data analytics and reporting skills to support decision-making.
  • Working knowledge of system interfaces between OCC, rostering, and flight operations tools.
  • Ability to lead cross-functional teams and manage vendor relationships.
  • Excellent problem-solving, project management, and communication skills.
  • Familiarity with automation tools, AI-based alerting, or digital transformation initiatives in operations is an added advantage.

Key Competencies

  • Analytical Thinking: Ability to interpret operational data to drive efficiency and compliance.
  • Stakeholder Management: Works effectively with internal departments and external vendors.
  • Leadership: Capable of leading system-driven transformation and managing a small technical/functional team.
  • Adaptability: Responds swiftly to dynamic operational environments and system challenges.
  • Attention to Detail: Ensures accuracy in data flow, configurations, and rule-based logic.
  • Process Orientation: Focused on standardization, automation, and continuous improvement.

Job responsibility

  • Lead the management and maintenance of Crew Management Systems used by OCC.
  • Ensure system configurations align with regulatory, contractual, and operational requirements.
  • Coordinate with IT and vendors for issue resolution, upgrades, and new feature implementations.
  • Analyze crew operational data to identify performance gaps and improvement opportunities.
  • Support integration of crew systems with flight ops, roster, and communication tools.
  • Drive projects to enhance automation, reduce manual interventions, and improve alerting accuracy.
  • Liaise with OCC managers and crew planning teams to align system capabilities with business needs.
  • Prepare system performance reports and present insights to senior management.
  • Train and guide end-users on new functionalities, updates, and best practices.
  • Ensure system reliability, data integrity, and compliance with audit standards.

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