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Technical Writing Analyst
2 weeks ago
Description
Location:
Bangalore/Hyderabad
The Service & Field Service Cloud Content Experience (CX) Team is looking to add an early-career technical writer to its growing team
Service Cloud is the #1 platform for customer service, with nearly $9 billion in annual revenue. We are delivering cutting edge products that leverage the latest AI technology to help organizations grow their business and provide world class customer service across all digital channels. We believe in doing well by doing good. This includes our 1-1-1 model of committing 1% of our equity, technology, and employees' time to build a more equitable and sustainable world.
In this role, you'll deliver critical content to help customers set up and adopt Service and Field Service Cloud products. This includes in-app assistance, online help, API documentation,Trailhead content, and videos. You'll work closely with other writers, engineers, product managers, designers, marketers, and other subject matter experts. You'll track and report on key metrics for your content. Your work will directly help customers achieve their business goals with cutting edge customer service products, including new generative AI features.
Our ideal candidate is detail-oriented, self-assured, organized, and curious. You're enthusiastic about new technology, including generative AI. You're passionate about communicating complex technical information to lay and technical audiences. You're an empathetic and collaborative teammate.
Required Experience/Skills
- 1-2 years of professional writing or communications experience
- 1-2 years of experience working for a technology or software company
- Ability to write clear, concise, and approachable content and to adapt your voice, tone, and style to the audience
- Ability to quickly and independently learn and explain complex technologies
- Curiosity about how things work and figuring out how they could work better
- Experience using generative AI
- Experience being part of a global team and collaborating with teams in other time zones
- High standards of quality and attention to detail
- Excellent problem solver
- Strong advocate for the customer
- Ability to create a content strategy for a product
- Ability to work collaboratively and manage multiple deliverables within tight deadlines
- Strong team player with excellent communication skills
- Bachelor's degree in a technical, communications, or writing field, or equivalent experience
Desired Experience/Skills
- Experience with source control software such as Perforce or Git
- Experience with XML-based authoring tools such as Oxygen
- Experience with API documentation
- Experience with DITA and structured authoring
- Experience with the Agile development environment
- Experience in customer service or with customer service applications
- Experience with generative AI and machine learning
