Customer Service Manager

3 days ago


Mumbai Mumbai Suburban Navi Mumbai, India Expo Freight Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Handle customer inquiries and provide proactive shipment updates.
  • Manage and process export bookings through CargoWise.
  • Coordinate with shipping lines, transporters, overseas agents, and customs brokers to ensure smooth cargo movement.
  • Prepare, verify, and release export documentation (Shipping Instructions, Bills of Lading, Commercial Docs, etc.).
  • Track shipments and escalate issues or exceptions in a timely manner.
  • Enter and maintain accurate data in CargoWise for all export shipments.
  • Manage both nomination and free hand shipments, ensuring service commitments are met.
  • Collaborate with internal teams to ensure documentation, invoicing, and compliance are in order.
  • Maintain service quality and build strong relationships with customers and stakeholders.
  • Support post-shipment processes including document release and billing.

Preferred candidate profile

  • Bachelors degree or equivalent (preferably in Logistics, Supply Chain, or Commerce).
  • 5 - 10years of experience in sea export customer service or freight forwarding.
  • Mandatory: Hands-on working knowledge of CargoWise.
  • Good understanding of export shipping procedures, documentation, and Incoterms.
  • Exposure to nomination and free hand business is a strong plus.
  • Excellent communication and coordination skills.
  • Proficiency in MS Office.
  • Strong time management skills and ability to multitask.

  • Customer Service

    1 week ago


    Navi Mumbai, India grace facility service Full time

    Receive enquiries/orders from customers and revert to them accordingly after checking its existing or new. - Following up with product development team for approval status, costing, and Global Selling price and development status for new Enquiries. - Discussing with the concerned sales manager on sell price to be quoted to customer after providing all...


  • Navi Mumbai, India grace facility service Full time

    Jobs assigned has to be followed and real time updates to BDs/Clients. - Daily sending reports to BDs - Making challans and Bills - Bill submission, scanning acknowledge copies and uploading on SAP - Courier bills received has to be tally with SAP data and bill the client accordingly. - MIS reports to be generated. **Technical Skills**: MS Office -Advance...

  • Customer Service

    2 weeks ago


    Mumbai, Mumbai Suburban, Navi Mumbai, India Hunt Mantra Full time ₹ 2,20,500 - ₹ 2,97,000 per year

    Customer service (Blended)5 days Working 2 Fixed OffsSalay 15k to 22k+up to 5k incentivesNight Shift(A cab available)Need Good English CommunicationFresher and Experienced both can applyImmediate Joiner will preferContact - HR Ritu


  • Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹26,000.00 per...


  • Mumbai, Mumbai Suburban, Navi Mumbai, India CPM Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Field Customer Service AssociateKey Responsibilities:1. Provide excellent customer service.Resolve customer complaints.Conduct product demos.Build customer relationships.Requirements:1. Relevant experience in customer service or sales.Strong communication skills.Ability to work independently.Product knowledge (desirable).Ideal Candidate:1. Prior experience...


  • Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Job Description: 1. Location: Airoli 2. Handling Inbound calls (Customer Service) 3. Need to handle queries related to US Customers Netflix Account. 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate with Minimum 6 Months Chat or Voice Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off...


  • Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...


  • Mumbai, Mumbai Suburban, Navi Mumbai, India Workbridge Consulting Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description: Customer Relationship ManagerCompany: A Leading BFSI Client of WorkBridge Consulting ServicesLocation: Navi MumbaiVertical: CRT (Customer Service)Number of Vacancies: 120Employment Type: Full-Time (Work from Office)Role OverviewWe are hiring enthusiastic and customer-focused individuals for the position of Customer Relationship Manager under...


  • Mumbai Suburban, Navi Mumbai, Thane, India People Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: VIP ConsultantLocation - ThaneAbout the Team: Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding...


  • Sanpada, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...