Ticketing Executive

13 hours ago

Mumbai, Maharashtra, India Cozmo Travel World Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job purpose: Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day-to-day operations within the department

Key Tasks:

  • Manage bookings which include domestic, international flights, Hotel & Rail.
  • Hands-off experience with corporate clients
  • GDS Knowledge is must - Preferably Galileo
  • Provide information on products/services- Visa, / Insurance/ Hotel
  • Handle refund and cancellation of Domestic/International air tickets.
  • Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
  • Co-ordinate with client/implant/servicing team.
  • Assistance in follow up with invoicing and recoveries
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
  • Flexible to work in the shifts and based on the client requirements

Dimensions:

Functional Skills/Competencies:

  1. Travel Agent Activities

  2. GDS Knowledge - Preferably Galileo

  3. Corporate Client Handling

Personal Qualities / Behavioral Competencies:

  1. Demonstrate excellent communication and interpersonal skills

  2. Flexible and Goal Oriented

  3. Basic Excel and Microsoft Tools

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • Are you willing to travel to Chandivali Mumbai

Education:

  • Bachelor's (Required)

Experience:

  • Travel consultant: 2 years (Required)
  • Galileo: 2 years (Required)
  • Travel industry: 2 years (Required)

Work Location: In person

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