Floor Manager
2 days ago
Designation:-Floor Manager
Experience:- 4-7 Years
Location:- Noida Sector 63 (Onsite)
CTC:-7 LPA
Office Shift Timing:- 10 am -7 pm
Breakfast & Lunch Complimentary
Excellent Communication Required
Roles & Responsibilities
Team Supervision & Monitoring
Oversee daily operations of BDE on the floor.
- Ensure BDE are following scripts, processes, and quality standards.
- Track live calls and provide on-spot guidance when required.
2. Performance Management
- Monitor KPIs like call volume, conversion ratio, TAT (Turnaround Time), and customer satisfaction.
- Motivate the team to achieve daily, weekly, and monthly targets.
- Conduct performance reviews and share feedback with management.
3. Training & Development
- Provide regular coaching and refresher training to BDE.
- Conduct role plays and mock calls for skill enhancement.
- Ensure new joiners are well-oriented with EV knowledge and communication standards.
4. Process & Quality Control
- Ensure 100% compliance with calling scripts and data usage guidelines.
- Maintain call quality standards and reduce escalations.
- Regularly audit calls and share feedback.
5. Reporting & Coordination
- Prepare daily/weekly reports on team performance, attendance, and productivity.
- Act as a link between BDE team and senior management.
- Share customer insights and challenges for process improvement.
6. Motivation & Engagement
- Keep the team motivated through encouragement, recognition, and incentive drives.
- Resolve team concerns and maintain a positive work environment.
- Handle conflicts and ensure discipline on the floor.
Interested candidate can share resume at or WhatsApp at
This requirement is for our Client in Noida
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