Telecaller

3 days ago

Thiruvananthapuram, Kerala, India SASoft Technologies Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Job Title: Tele-caller (Malayalam)

Location: (LILO Office), Ambalathinkara, Kazhakuttom

Experience Required: Minimum 1 year

About LILO

LILO (LIVELOCAL E-COMM PRIVATE LIMITED) is a growing e-commerce platform focused on connecting customers with trusted local stores and service providers. We are looking for energetic and customer-focused individuals to join our team and play a key role in enhancing customer satisfaction.

Key Responsibilities

  • Make outbound calls to customers in Malayalam for feedback, promotions, and support.
  • Handle inbound customer queries with professionalism and empathy.
  • Explain products, services, and offers clearly to customers.
  • Maintain accurate records of calls and customer interactions in the system.
  • Follow up with customers to ensure issues are resolved and satisfaction is maintained.
  • Meet daily/weekly call targets and quality benchmarks.

Requirements

  • Minimum 1 year of experience as a Tele-caller / Customer Support Executive.
  • Proficiency in Malayalam (mandatory) and basic English/Hindi communication.
  • Strong communication and interpersonal skills.
  • Ability to handle customer concerns with patience and positivity.
  • Basic computer knowledge (MS Office, CRM tools).
  • Willingness to work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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