Telecaller
3 days ago
Job Title: Tele-caller (Malayalam)
Location: (LILO Office), Ambalathinkara, Kazhakuttom
Experience Required: Minimum 1 year
About LILO
LILO (LIVELOCAL E-COMM PRIVATE LIMITED) is a growing e-commerce platform focused on connecting customers with trusted local stores and service providers. We are looking for energetic and customer-focused individuals to join our team and play a key role in enhancing customer satisfaction.
Key Responsibilities
- Make outbound calls to customers in Malayalam for feedback, promotions, and support.
- Handle inbound customer queries with professionalism and empathy.
- Explain products, services, and offers clearly to customers.
- Maintain accurate records of calls and customer interactions in the system.
- Follow up with customers to ensure issues are resolved and satisfaction is maintained.
- Meet daily/weekly call targets and quality benchmarks.
Requirements
- Minimum 1 year of experience as a Tele-caller / Customer Support Executive.
- Proficiency in Malayalam (mandatory) and basic English/Hindi communication.
- Strong communication and interpersonal skills.
- Ability to handle customer concerns with patience and positivity.
- Basic computer knowledge (MS Office, CRM tools).
- Willingness to work in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Education:
- Bachelor's (Preferred)
Work Location: In person
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