Team Leader

2 weeks ago


Mumbai City District, India Teleperformance (TP) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Roles and Responsibilities

  • Manage a team of customer service representatives to achieve targets such as AHT, CSAT, NPS, and shrinkage.
  • Handle escalated queries from customers and resolve issues promptly.
  • Ensure timely resolution of international voice calls within SLA guidelines.
  • Monitor team performance regularly and provide feedback for improvement.
  • Identify areas for process improvements and implement changes to reduce attrition rates.
  • Contact Neelam Shah

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