Procurement Operations
1 day ago
Senior Procurement Process Specialist
Key responsibilities:
- Delivers a high quality, professional and proactive day to day service to the Client in accordance with agreed SLAs/KPIs
- Serve as the main point of contact for assigned clients, developing strong relationships and acting as a trusted advisor
- Ensures the delivery of a customer focused service to the client with highly proficient knowledge of one or more processes, continually striving to improve the process.
- Proactively communicate with clients to understand their needs, objectives, and challenges, and provide appropriate solutions and recommendations
- Helping more junior staff with procedural queries. Providing training and guidance
- Handling Clients escalations/escalating issues to appropriate instances.
- Ensures compliance to company guidelines, purchasing policies and procedures
- Support leader in process-related projects
- Seek and implement improvements in a daily work
- Processing routine PR-PO (reviews Purchase Requisitions for compliance, releases completed Purchase Orders for approval)
- Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements as well as Client quality requirements
- Responsible for first line helpdesk support for stakeholders and suppliers, escalates queries to senior team members if necessary
- Works with ticketing tool & contact external suppliers via email and by phone
- Answers user queries regarding procurement process via ticketing tool or via phone
- Handles administrative duties relating to purchases, including tracking orders and ensuring records are kept up to date
Requirements:
- Upper-intermediate English (B2)
- Previous experience in the Operational Procurement (minimum 1 year)
- Strong ability to work well with the team and stakeholders
- Ability to manage priorities, deadlines and tasks in order to accomplish goals
- Excellent communication and interpersonal skills
- Excellent Customer Service skills and client-focus attitude
- Strong attention to details, analytical skills and problem-solving skills
- Very good knowledge of Microsoft Office programs to include Excel skills
- SAP/Ariba experience as an asset
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