Amazon Connect Cloud Engineer

2 weeks ago

Hyderabad, Telangana, India Pronix Inc Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Location: Gachibowli, HYD

Duration: 12 Months

We are seeking an experienced
Amazon Connect Cloud Engineer (AWS Certified)
with
end-to-end implementation expertise
in building
enterprise-grade cloud contact centers
. The ideal candidate will have proven experience in designing, deploying, and optimizing
Amazon Connect solutions
that integrate
AI automation, omnichannel communication, and enterprise systems
. This role requires a blend of cloud engineering skills, telephony expertise, and hands-on implementation experience with enterprise clients.

Required Qualifications

  • AWS Certification
    : Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).
  • 5+ years
    of direct, hands-on experience in
    Amazon Connect implementation
    for enterprise clients.
  • Proven
    end-to-end delivery experience
    — from design and development to production rollout.
  • Strong knowledge of AWS services:
    Lambda, API Gateway, DynamoDB, Lex, Polly, Contact Lens, CloudWatch, and Kinesis
    .
  • Experience with
    AI-powered contact center automation
    (chatbots, voice bots, speech analytics).
  • Expertise in
    telephony, VoIP, SIP, PSTN
    , and call routing strategies.
  • Proficiency in
    Python, , or JavaScript
    for backend automation and integration.

Preferred Skills

  • Multiple
    AWS Certifications
    (Professional or Specialty level).
  • Experience migrating from legacy platforms (
    Cisco, Avaya, Genesys, NICE, Five9
    ) to Amazon Connect.
  • Strong understanding of
    enterprise CX/EX KPIs
    and how AI automation drives measurable business value.
  • Excellent communication, consulting, and client-facing delivery skills.

Key Responsibilities

End-to-End Implementation

  • Lead
    end-to-end Amazon Connect deployments
    — from requirements gathering, architecture design, and configuration to testing and go-live.
  • Develop and implement
    IVR call flows, routing strategies, and agent hierarchies
    tailored to enterprise needs.
  • Deliver
    secure, scalable, and resilient
    cloud contact centers with high availability and disaster recovery.

AI-Powered Contact Center Solutions

  • Integrate
    Amazon Lex, Contact Lens, and AWS AI/ML services
    for conversational AI, voice bots, and real-time speech analytics.
  • Automate workflows and backend processes using
    AWS Lambda, Step Functions, and API Gateway
    .
  • Design and implement
    self-service and AI-driven automation
    to reduce manual handling and improve CX/EX.

System Integration & Cloud Engineering

  • Integrate Amazon Connect with
    CRM, ERP, and workforce management systems
    (e.g., Salesforce, ServiceNow, Dynamics 365, Zendesk).
  • Build backend solutions leveraging
    DynamoDB, S3, Kinesis, CloudWatch, and QuickSight
    for reporting and analytics.
  • Troubleshoot and resolve issues related to
    SIP/VoIP, PSTN, and telephony integrations
    .

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