Assistant Manager, Content Operations
2 weeks ago
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the
storytellers
bringing our characters to life, the
creators
bringing them to your living rooms and the
dreamers
creating what's next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role
:
Representing
,
leading,
and supporting
the team
to
maintain
and improve
o
n high quality output.
Manage and traffic short-form
ancillary
media
(apart from Global US originating content) and required materials (scripts,
toolkits,
title treatment
etc.) to meet the needs of the GC
O
Centr
e
s
of Excellence
:
Creative Services, Marketing,
Social Media
, Merchandising, PR, and Programming areas of WBD.
Tracking
and coordination
asset
sourcing,
priority, and deadline handling. Actively investigate methods to evolve process workflows to improve efficiency, increase creative opportunities, and maximize operational processes. Serve as primary Go-To resource for
identifying
and troubleshooting content
sourcing
issues while providing immediate resolution, while developing long term sustainable solutions.
Must work in alignment with APAC time
zone.
The Daily – Major Activities
- **Planning and
W
ork
assignment within the team**
.
- Staying across the content pipeline and managing the requests from surrounding teams
.
- Assigning members of the team
ensuring
there is sufficient support to meet deadlines.
- Ensuring the team is set up for success
by staying up to date with workload demands and
planning ahead
.
Supporting the Team
Ensuring the team are covered in terms of workload and time-off.
Overseeing deadlines and supporting where
required
.
- Ensure transfer of knowledge and information flow to team members through
training and
documentation
.
Workflow Design and Implementation
Design and implement workflows to increase efficiencies for the team
Create and socialize SOPs and SLAs, and similar documentation, that supports standardization
Reporting
Create reporting for external teams as part of regular comms
Use data to understand volumes and
capacity
to forecast resourcing requirements
Troubleshooting Issues
Assess and triage promotional assets content delivery challenges
Prioritize issues and provide resolutions at the front end, whilst managing root-cause analysis
Delineating correlative tasks with operational teams to obtain valuable sustainable solutions
**Workflow Optimi
z
ation**
- Gather insights from current
promotional assets
content workflows review to
ascertain
bottlenecks
- E
xposing strategic opportunities that yield efficiency gains and define optimization points
Staying Across End-to-End Process
Work with cross-functional teams directly to understand and document their promotional assets workflows through process maps, business process and media flow diagrams, and data flow diagrams and
identify
along with them innovative solutions for their process, taking into consideration the end-to-end process of all teams involved.
The Essentials
- Bachelor's degree in Engineering
, IT, Communications, Broadcasting or related field or equivalent working experience
- At least
7
years of experience in Media Supply Chain
3+ years of experience in project management / business operations / management consulting in the media and/or digital and/or entertainment space
Good understanding of image creation, video encoding, metadata, subtitling and dubbing
Thrives in ambiguous,
rapidly-evolving
deadline-driven environments, constantly, proactively
identifying
opportunities for improvement; start-up experience a plus
- Organized self-starter with a strong attention to detail, accountable, a team player, and excellent written and verbal communication skills to interface with all levels within the organization and
operate
successfully in a cross-cultural environment
Advocate for stakeholders and passionate about delivering the best user experience possible
Business acumen on media operation
Technical knowledge of media workflows and media formats
Knowledge of postproduction workflows
Bilingual in English and Hungarian
The Nice to Haves
Knowledge of user experience basic principles
High analytical skills
Familiarity with tracking tools such as
How We Get Things Done…
This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at
along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our
accessibility page
for instructions to submit your request.
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