Academic Advisor

3 days ago


Thiruvananthapuram, Kerala, India XYLEM LEARNING Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are seeking a dynamic and motivated Telecaller to join our UPSC vertical. The candidate will be responsible for making outbound calls to prospective students, guiding them about our UPSC courses, and converting leads into enrollments. The ideal candidate should have excellent communication skills, a customer-centric approach, and a basic understanding of the UPSC exam structure.

Key Responsibilities:

  • Make outbound calls to leads generated through various marketing campaigns and inquiries.
  • Explain UPSC course offerings, features, fee structure, and enrollment procedures to potential students.
  • Follow up with interested candidates and convert inquiries into admissions.
  • Maintain a detailed database of student interactions and follow-up status.
  • Coordinate with the academic and operations team for timely communication with students.
  • Address queries related to course content, schedules, faculty, and exam strategies.
  • Achieve monthly targets for lead conversions and call volumes.
  • Provide feedback on lead quality and campaign effectiveness to the marketing team.

Required Skills and Qualifications:

  • Minimum 6 months - 2 years of experience in telecalling, preferably in the education sector.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong persuasion and negotiation abilities.
  • Basic understanding of the UPSC exam pattern and requirements (preferred).
  • Ability to handle pressure and meet targets.
  • Proficiency in using CRM tools and MS Office.

Preferred Qualifications:

  • Graduate in any discipline (Education or Arts preferred).
  • Prior experience in a UPSC coaching institute or EdTech company is a plus.

Location: Trivandrum,kottayam

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